United States onlyAs a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.
SUMMARY/OBJECTIVES
The Application Administrator III has primary responsibility to provide support for SouthState Bank’s business
complex applications outside of the core banking application portfolio and ancillaries. This position requires
collaboration between IT and the business as new technology is introduced and supported; and will apply proven
communication, analytical, and problem-solving skills to help the business make good technology decisions. This
includes serving as a technical resource and SME (Subject Matter Expert) during the discovery, testing, change
management, and post-implementation support phases of projects.
The Application Administrator III will also be responsible for mentoring the Application Analyst I and Application Analyst II positions. They will be responsible
for new BAU requests, demands, enhancements, to assist with software releases, minor and major incidents,
change management, process improvement opportunities, long-term projects, as well as other duties to support the Applications Team.
ESSENTIAL FUNCTIONS
- Acts as a Team Lead and SME for SouthState application portfolio to include moderate and complex
applications.
- Administer, configure, and maintain multiple complex enterprise-level applications to ensure optimal
performance, security, and reliability for SouthState business applications.
- Monitor system performance and troubleshoot issues, ensuring timely resolution to minimize downtime
and disruptions to meet SLA goals, utilizing incident management to report any degradations.
- Perform system analysis on configuration and functional specifications to design and develop solutions to
meet end user requirements.
- Perform design, configurations, documentation and testing to end user requirements, along with
demonstrating the solution as needed.
- Collaborate with cross-functional teams to gather requirements, implement changes, and support
business initiatives; also engaging application vendors for support as needed.
- Work collaboratively with IT Governance regarding routine audits and security assessments to ensure
compliance with regulatory requirements and internal policies.
- Plan and conduct thorough testing of applications to ensure functionality, performance, and security.
- Oversee the deployment of applications, software updates/upgrades, patches, and enhancements in
coordination with vendors and internal stakeholders.
- Ensure software releases and application configuration changes are tested, qualified, documented and
implemented successfully.
- Perform training and knowledge transfer activities to ensure that both the business and IT adopt and use
business applications efficiently, fully leveraging the technology.
- Maintain comprehensive documentation of complex applications, including technical specifications, user manuals, and system changes.
- Work collaboratively to meet strategic objectives, regulatory compliance, risk management requirements, and to ensure that industry leading best practices are leveraged effectively. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPETENCIES
- Able to exercise independent judgment and take appropriate actions.
- Excellent analytical, mathematical, and creative problem-solving skills.
- Logical and efficient, with keen attention to detail. · Highly self-motivated and directed.
- Organizational skills: ability to multi-task and prioritize; ability to work in a dynamic environment, independently and within teams.
- Work closely with senior management for normal tracking and escalations where necessary.
QUALIFICATIONS, EDUCATION, AND CERTIFICATION REQUIREMENTS
- Education: Bachelor’s degree in computer science, Information Systems, or related field preferred.
- Experience: 6+ years’ experience working with IT Applications and Support, preferably in a production environment. Banking experience preferred.
- Certifications/Specific Knowledge: Intermediate and Advanced certification preferred (e.g. Microsoft Windows Server Hybrid Administration, CompTIA Security +, Server+, Data+). Experience with MS Suite of Applications including Advanced Visio Drawing ability. Prior experience with support request systems preferred (ex. Service Now).
TRAINING REQUIREMENTS/CLASSES
· New Employee Orientation.
· Required annual compliance training.
PHYSICAL DEMANDS
- Occasional evening and weekend work to meet deadlines.
· Sitting for extended periods of time.
WORK ENVIRONMENT
- Work from home environment or in office setting.
