IT Support & Operations Specialist

Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification™! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

Your main tasks will be:

Infrastructure & Cloud

• Operate, maintain, and evolve the company’s IT infrastructure (data center / colocation and public clouds).
• Deploy and update applications in cloud environments; configure environments, networks, VPNs, firewalls, monitoring, and logging.
• Organize backup and data recovery processes.
• Deploy and support software in related cloud systems (e.g. IT helpdesk, support services).

3rd-party Providers & Software Implementation

• Coordinate third-party vendors during implementation and ongoing support of software solutions (IT helpdesk, MDM, SSO/IdP, monitoring, asset management, etc.).
• Define requirements, timelines, delivery plans, and control execution quality.
• Prepare access and environments, enforce least-privilege principles, MFA, logging, and access revocation after work completion.
• Acceptance of delivered solutions (UAT/acceptance testing), defect tracking, and fix validation.
• Ensure proper handover of documentation and knowledge: instructions, runbooks, escalation contacts, SLAs.
• Incident management and escalations together with providers.
• Participate in vendor and product selection: technical evaluation, risk assessment, compatibility with the current stack, and solution recommendations.

Email & Google Workspace

• Administer corporate email accounts (creation/deletion of mailboxes, aliases, groups, security policies).
• Perform Google Workspace migrations (company-wide domain/account migrations): planning, cut-over, data transfer (mail, Drive, calendars), post-migration support.
• Configure and maintain SPF / DKIM / DMARC, anti-spam and anti-phishing protection.

Employee Onboarding & Offboarding

• Prepare and issue accounts and access: email, Slack, Asana, Confluence, etc.
• Configure workstations and password managers.
• Prepare equipment and first-day checklists.
• Disable access and collect issued equipment (laptops, accessories, tokens).
• Data transfer/archiving, reassignment of ownership, device blocking and remote wipe.

Hardware Procurement & Asset Lifecycle

• Maintain an up-to-date IT asset inventory (asset cards, status, warranty, depreciation).
• Plan and manage procurement (phones, laptops, peripherals, licenses, stock), repairs, disposal, and RMA.
• Procurement and accounting of cold crypto wallets, storage policies, multisig / access separation, seed phrase backup procedures.

User Support & Security

• 1st / 2nd line user support, SLA management, ticket prioritization, and knowledge base maintenance.
• Security policies enforcement: MFA, least privilege, patch management, disk encryption, regular security audits.

We expect from you:

Experience

• 3+ years of experience as a System Administrator / IT Specialist / IT Operations Engineer.
• Hands-on experience with public clouds (GCP / AWS / Azure) and basic network infrastructure (DNS, DHCP, VPN, VLAN, firewalls).
• Strong administration skills in Google Workspace (Gmail, Drive, Calendar), including domain migrations.
• Practical experience with Slack / Asana / Confluence / Jira, SCIM / SSO (Okta, Google, Azure AD or similar), and 2FA.
• Experience with backup and recovery processes.
• Experience with IT asset inventory and lifecycle management (asset management systems are a plus).
• Basic scripting and automation skills (Bash, Python, PowerShell).
• Understanding of security best practices and email protection (SPF / DKIM / DMARC).
• Strong written and spoken communication skills in Russian and English (B2–C1).

Required hard skills:

• Experience with Google Workspace multi-domain migrations, Google Vault, GAM, Admin SDK.
• Monitoring setup (Prometheus / Grafana / Cloud Monitoring) and centralized logging (ELK / Cloud Logging).
• Experience with helpdesk systems (Jira Service Management, Zendesk, Freshdesk) and knowledge base creation.
• Experience with crypto assets / cold wallets, security procedures, and seed phrase storage.

What do we offer:

• REMOTE OPPORTUNITY to work full time;
• Vacation 28 calendar days per year;
• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
• Bonuses up to $5000 for recommending successful applicants for positions in the company;
• 50%payment for professional training, international conferences and meetings;
• Corporate discount for English lessons;
• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);
• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.

Sounds good? Join us now!