Manager, Implementation Operations

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

The Role

The Senior Manager of Implementation will lead the strategic and operational execution of customer onboarding and implementation for all components of our platform. This role is critical to ensuring customers realize value quickly and consistently, through scalable, high-quality implementation experiences. The ideal candidate brings a proven track record of building high-performing teams, designing repeatable processes, and delivering measurable outcomes in dynamic, high-growth SaaS or POS environments.

You will serve as a key cross-functional leader, collaborating with Sales, Product, Account Management, and Support to drive efficiency, transparency, and excellence in implementation delivery. This is a leadership role requiring strong operational acumen, people development skills, and a relentless focus on customer satisfaction and time-to-value.

What you’ll do

• Team Leadership & Development: Recruit, mentor, and lead a high-performing team of implementation consultants. Build a culture of accountability, excellence, and ownership.
• Process Design & Optimization: Architect and refine scalable implementation frameworks, playbooks, and tooling to provide a consistent customer experience.
• Customer Onboarding Execution: Oversee end-to-end implementation engagements, ensuring timely, on-budget delivery aligned with customer goals and success metrics.
• Cross-Functional Collaboration: Partner closely with Product, Sales, Account Management, and Support to ensure seamless handoffs and an integrated customer experience.
• Performance Management: Establish KPIs and reporting mechanisms to measure team productivity, project health, customer satisfaction, and time-to-value.
• Customer Advocacy: Serve as a strategic voice of the customer during onboarding, escalating systemic challenges and advocating for continuous improvement.
• Scalability & Innovation: Drive automation, tooling, and self-service opportunities to enhance implementation efficiency and reduce manual effort.

The Winning Recipe

• 5 - 7+ years of experience in SaaS, POS, or related tech environments with at least 3+ years in a leadership role.
• Demonstrated success building and scaling implementation of professional services teams in fast-paced, high-growth environments.
• Proven ability to develop and optimize implementation methodologies that drive customer outcomes and reduce onboarding friction.
• Strong leadership presence with experience managing distributed or hybrid teams.
• Deep understanding of implementation lifecycle, technical onboarding, and project/change management practices.
• Excellent stakeholder management and communication skills, with the ability to influence across all levels of an organization.
• Data-driven mindset with experience using technology tools for tracking and reporting.
• Bachelor’s degree required; MBA or PMP certification is a plus.

The ExtrasWorking at Slice comes with a comprehensive set of benefits, but here are some of the unexpected highlights:

• Flexible PTO
• Market leading medical, vision and dental insurance
• 401K matching up to 4%
• Wellness reimbursement/stipend
• Weekly pizza stipend (Yes, that’s a thing!)

Salary Range: $140,000-160,000 yearly + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.