Customer Success - Upgrade

About Sleek

Sleek is on a mission to revolutionise how entrepreneurs operate their businesses. We want to give business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business.

We are a team of 500+ Sleekers from 18 countries, with offices in Australia 🇦🇺, the United Kingdom 🇬🇧, Singapore 🇸🇬 and Hong Kong 🇭🇰 committed to delivering the best experience to our clients! Since the start of our journey, Sleek has gained the trust of more than 450,000 businesses globally and raised a total of $51M in funding from world class venture capital funds. 🚀

Since 2017, our vision is that AI takes care of the boring manual work, and individuals are able to focus on providing added value services to companies. That vision is alive in our products, and we roll them out, one country at a time. 🎯

#2023: we were nominated in the Forbes Top 100 companies, and Linkedin top 10 startups. 🏆 We also obtained our B-Corp certification, making us one of the most sustainable company globally. 🌱

#2024: we were listed among the Financial Times top 200 fast growth companies in Asia Pacific, and the Straits Times top 20 fastest growing companies. 🏆

Sleek is now searching for a Customer Success - Upgrades to join the team, while collaborating with the global offices. As we are continuously growing, this job posting is permanent and applications will be reviewed periodically.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

We are looking for an amazingly talented professional for Customer Success - Upgrade role

Position Duties:

- Focused on Upgrading our current clients based on their subscription who may need to increase their accounting plan or corporate secretary plan.

- Negotiating with customers to ensure a fair price is applied to the 2 parties

- Reactive and proactive approach to meet monthly KPIs of X amount of cash collected.

- Data driven and capacity to prepare reporting on his activities with a specific format agreed with the manager.

- Outreach to our current clients via cold calling and emails. The applicant is expected to do 30-40 calls and or emails a day

- Work with the other sales team and customer success team to ensure client’s satisfaction

- Nurture client relationships through the sales cycle, ensuring alignment with Sleek’s product offering resulting in a long-term relationship

- Identify product development opportunities through customer feedback and experiences

- Ensure a high level of satisfaction of the client

Requirements

• A minimum of 5 years working with external clients, with a proven track record of servicing products or services to clients (B to B preferred)
• Sales & Customer Support experience essential
• Post-Graduation from well known Institutes / University
• Proactive with a positive attitude to roll up their sleeves and ensure targets are exceeded
• Outstanding verbal and written communication skills
• A passion for technology and the local startup ecosystem
• Experience upselling/upgrading services to current customers
• Zendesk and Tableau experience preferred
• Always looking for ways and opportunities to improve the client experience
• Previous experience in a startup/tech company is a plus

Benefits

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!