Senior Learning Consultant

Senior Learning Consultant

Skillsoft’s Professional Services team delivers world-class, value-driven services that enable customers to maximise the impact of their learning investment. We do this through the strategic application of content, technology, and learning and development methodologies that deliver measurable business outcomes.

Skillsoft is seeking a Senior Learning Consultant to lead and deliver a portfolio of standard and bespoke engagements across multiple customers. In this role, you will take ownership of planning and execution, ensuring projects are delivered on time, within scope, and to the required quality standards.

Engagements may include facilitating live and virtual learning sessions; designing and delivering leadership workshops; shaping and executing customer learning strategies; conducting needs analysis; curating and configuring content; building blended learning programmes; developing enablement and marketing materials; advising on L&D best practices; and measuring impact through reporting and evaluation.

Responsibilities

• Provide strategic oversight for the delivery of service engagements across a portfolio of Skillsoft clients.
• Act as the senior point of contact for customers, ensuring delivery aligns with contractual commitments and strategic objectives.
• Build and maintain trusted relationships with customer stakeholders to drive value realisation, long-term partnership, and a high-quality client experience.
• Influence and coordinate cross-functional internal stakeholders across Sales, Customer Success, and Professional Services.
• Partner with account teams to shape and prioritise customer programmes in line with business goals and organisational strategy.
• Lead senior-level customer conversations, offering insight and guidance to clarify needs and define effective service approaches.
• Apply strong knowledge of L&D trends, best practices, and market developments to inform strategic recommendations.
• Oversee project and programme planning and execution, ensuring delivery is on time, within scope, and outcome-focused.
• Proactively manage delivery risks and issues, escalating and engaging leadership as required.
• Provide clear, regular status updates to senior stakeholders on progress, risks, and dependencies.
• Maintain up-to-date knowledge of Skillsoft products, platforms, certifications, and roadmap changes to advise customers effectively.
• Develop a deep understanding of customer strategy and learning priorities to support value-led consulting.
• Demonstrate leadership through change, taking on broader responsibilities to support team and organisational objectives.

Skills & Qualifications Required

• 7+ years’ professional experience in learning facilitation, leadership development, learning strategy, and the measurement of learning impact and ROI, supported by a Bachelor’s degree or equivalent practical experience.
• Demonstrated experience designing and facilitating leadership development experiences, including workshops, virtual sessions.
• Strong proficiency with virtual delivery and collaboration tools, enabling effective engagement across distributed and global audiences.
• Advanced capability in desktop applications (Word, Outlook, Excel, PowerPoint), with the ability to rapidly adopt new technologies and tools as required.
• Proven project, time, and workload management skills, combined with strong organisational discipline and the ability to operate effectively across multiple priorities.
• Experience within, or strong familiarity with the digital learning market.
• Excellent customer-facing experience, with the ability to operate confidently in a virtual, global environment, including collaboration across time zones and occasional work outside standard business hours.
• Working knowledge of LMS and LCMS platforms, ideally including experience integrating learning content within enterprise learning ecosystems.
• Travel expectation: approximately 10% annually.