SkillsoftSK

Product Support Representivie

Skillsoft is a global leader in corporate digital learning, offering a comprehensive suite of content, a personalized AI-driven platform (Percipio), and instructor-led training to help organizations and individuals develop skills for the future.

Skillsoft

Employee count: 1001-5000

Salary: 32k-48k USD

United States only

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

The Product Support Representative is responsible for handling customer and Skillsoft employee inquiries through live help, phone, and email.

Responsibilities:

  • Liaise with clients and ensure their needs are met
  • Routes or answers all incoming communication (email, phone, or other) from customers and clients
  • Maintains student database
  • Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders
  • Familiar with all Skillsoft products; including Percipio, Books24x7 and Skillsoft Compliance
  • Maintains workload measurement time sheets to be submitted to supervisors
  • Attentive to service level agreements

Skills & Qualifications:

  • Post-secondary education in a related field or an equivalent combination of training and experience
  • Competency in written and spoken English
  • In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools
  • Previous experience (1+ years) working in a Product Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers
  • Good knowledge of Windows Platforms, eCommerce and Web/Internet platforms.
  • Experience with the following software: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook)
  • HTML, firewalls, and proxy servers
  • Understand and utilize new technologies/systems
  • Typing speed of at least 40 wpm

Target base salary range for this job requisition is anticipated to be approximately $32,000 - $48,000 annualized.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 32k-48k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Skillsoft

Learn more about Skillsoft and their company culture.

View company profile

Skillsoft's journey began in 1998, founded by Charles Moran with a pioneering vision for online learning, initially focusing on soft skills. The company quickly established itself as a dominant force in web-based corporate training. Through a series of strategic acquisitions, including notable names like Books24x7 in 2001, SmartForce (formerly CBT Systems) in 2002 which also led to establishing a headquarters in Ireland for a period, NETg in 2007, Element K in 2011, MindLeaders in 2012, SumTotal Systems in 2014, and Vodeclic SAS in 2015, Skillsoft aggressively expanded its content library and technological capabilities. This growth trajectory saw the company transition from a startup to a multi-billion dollar enterprise, navigating periods of being publicly traded, taken private by firms like Berkshire Partners, Advent International, and Bain Capital in 2010, and later acquired by Charterhouse Capital Partners in 2014.

The company's evolution was marked by a relentless focus on building a comprehensive content repository covering IT and digital skills, leadership development, business acumen, and compliance, alongside a vast collection of books, audio recordings, and assessments. Recognizing the need to modernize its delivery, Skillsoft launched Percipio around 2016-2017, a state-of-the-art learning experience platform (LXP) that has since become central to its offerings. Despite facing challenges, including a voluntary Chapter 11 bankruptcy filing in June 2020, Skillsoft emerged successfully in August 2020. A significant milestone occurred in June 2021 when Skillsoft once again became a publicly traded company under its original stock symbol, SKIL. The company continued its strategic growth with the acquisition of Global Knowledge in 2021 and Codecademy in 2022, further solidifying its position as a global leader in corporate digital learning, dedicated to helping organizations and individuals unleash their potential and prepare for the future of work.

Employee benefits

Learn about the employee benefits and perks provided at Skillsoft.

View benefits

Wellness days

Offers wellness days.

Paid holidays

Offers paid holidays.

401(K)

Offers a 401(K) plan.

Life insurance

Offers life insurance.

View Skillsoft's employee benefits
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Skillsoft

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