Silent Eight is a leading RegTech firm developing AI-based products to combat financial crimes. The Implementation Engineer will focus on ensuring the successful deployment, integration, and stable operation of their solutions. This involves technical support, collaboration with teams, and contributing to process improvements within a remote, fully-remote environment.
Requirements
- Deploy and configure Silent Eight solutions in customer environments (SIT, UAT, PROD)
- Troubleshoot and resolve technical issues (including escalated service desk tickets)
- Work closely with Solution Architects, Project Managers, and client IT teams during deployments
- Participate in optimizing internal processes and tooling
- Contribute to the creation and maintenance of technical documentation
- Be flexible to support urgent escalations (Severity 1 incidents)
Benefits
- Competitive salary
- Paid days for work/life balance
- Career growth opportunities
- Passionate leadership
- Collaborative team
