Deployment Manager, AI Agents

Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. As a Deployment Manager, AI Agents, you will own the delivery side of the business, managing complex multi-stakeholder deployments and ensuring sustained automation performance.

Requirements

• 5+ years in customer experience operations, support ops, implementation, or CX agency work
• Deep helpdesk fluency in Zendesk, Gorgias, or similar
• Understanding of support operations, including ticket lifecycle, routing logic, automation health, escalation flows
• Project management skills, including breaking complex problems into simple plans and keeping multiple workstreams on track
• SaaS or e-commerce background is a bonus
• AI fluency, including using AI tools actively in workflow and enabling and guiding customers who are new to the space

Benefits

• Meaningful impact: Your work directly shapes our product and company
• Globally distributed team working at the bleeding edge of CX and AI
• Great salary plus the opportunity for equity or stock grants
• Learning budget: If you're growing, so are we
• AI-fluency: Make AI your second nature
• Tackle unsolved problems: We’re redefining how customer experience will look like in the next decades