Senior Technical Program Manager

Ready to be a Titan?

At ServiceTitan, we're on a mission to build the best software for the trades. We’re looking for a Senior Technical Program Manager to drive complex, high-impact initiatives that increase visibility, improve cross-functional alignment, and deliver scalable, high-quality products—on time.

In this role, you’ll help shape the way we deliver software by building systems that enhance team communication, promote agile discipline, reduce operational inefficiencies, and bring more predictability to our roadmap. You’ll work at the center of Product, Engineering, Strategy, and Customer Success—bringing structure, transparency, and impact to everything you touch.

What You’ll Do

• Own the Lifecycle: Manage and drive multiple large-scale programs from planning through execution to delivery.

• Strategic Alignment: Develop and launch programs that directly support company and org-wide strategic goals.

• Metrics-Driven Execution: Define, monitor, and report on success metrics; use data to guide decisions and surface insights.

• Program Leadership: Build timelines, resourcing plans, and operating cadences; manage budgets and assess program health continuously.

• Team Enablement: Lead cross-functional teams with clear ownership, accountability, and a bias for action.

• Communication Champion: Establish structured communications to keep all stakeholders aligned and informed.

• Proactive Risk Management: Identify blockers, manage escalations, and course-correct quickly to maintain momentum.

• Executive Visibility: Provide regular updates to leadership on status, risks, tradeoffs, and decisions.

• Process Optimization: Improve and scale delivery processes, reduce friction, and embed agility across teams.

• Drive Accountability: Use influence and insight to create a culture of ownership across all levels of the business.

• Collaborate Deeply: Partner with fellow TPMs, Product Managers, Engineering Leaders, and more to move initiatives forward.

• Tools: Operate comfortably with tools like JIRA, Confluence, G Suite, and whatever helps us move faster.

What you'll bring:

• 7+ years of experience as a Technical Program Manager or equivalent, managing complex software development initiatives across multiple teams.

• Proven expertise in Agile methodologies; PMP, CSM, Lean, or Six Sigma certification a plus.

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.

• Strong organizational, communication, and leadership skills.

• A data-first mindset; you use metrics to inform actions and measure outcomes.

• A natural collaborator who builds trust and alignment across functions.

• A proactive problem-solver who thrives in ambiguity and drives clarity.

• Comfortable presenting to executive leadership and influencing at all levels.

• Passionate about continuous improvement—for yourself, your programs, and the teams you support.

• You’re curious, driven, and excited to build something meaningful.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.