ServiceTitanSE

People Business Partner

ServiceTitan is a comprehensive software solution designed to enhance the operations of home and commercial service contractors.

ServiceTitan

Employee count: 1001-5000

United States only

Ready to be a Titan?

We’re looking for a HRBP to join our team partnering with the Go-to-Market Teams at ServiceTitan. In this role, you’ll partner closely with managers and talent across Sales, Marketing and Sales Enablement teams as we focus on scaling the organization and everything that comes along it. Achieving the extraordinary is critical to our success, but equally as important is the environment and culture in which the teams operate to achieve those results. The HRBP team plays a valuable role in supporting the business and the ideal candidate will contribute at both hands-on and strategic levels.

We are looking for someone who has been exposed to a fast paced environment supporting exempt employees across the US and Canada primarily. This position will play a critical role by serving as a key business partner to work on people-related opportunities, resolve challenges and in paving the way for best-in-class employee experience. While you’re not expected to have all the answers, you are expected to be curious, ask for help, and use excellent judgment.

What you'll do:

  • Coach and advise managers and team members on a variety of topics impacting employee experience, including performance management, people and team dynamics, and employee relations concerns.

  • Build relationships while modeling and inspiring a culture of mutual accountability, constructive collaboration, and high quality execution.

  • Partner with teams to keep a pulse on what’s going on within their organizations and how this may impact the business

  • Support in organizational-wide initiatives and projects, including workforce planning, and organizational effectiveness.

  • Executebusiness practice/work process improvements to identify opportunities for leveraging and deploying our talent and ensure people-related initiatives have ROI that add to organizational value and output.

  • Collaborate and partner with the broader People Ops team to roll out all key people processes around compensation reviews, DEI, benefits, and learning & development programs.

  • Be a trusted advisor and partner on all people-related matters.

What you'll need:

  • 5+ years of HR business experience, ideally with at least 5+ years of experience as a strategic HR business partner in a scaling environment.

  • Well-rounded experience with a variety of HR disciplines such as employee relations, organizational design, performance management, and talent development.

  • Experience supporting exempt and nonexempt employees.

  • An ability to coach and influence leaders and employees.

  • A deep level of curiosity and strong business acumen to be able to proactively connect the dots and make sound decisions using great judgment.

  • Experience operating in a fast-paced, sometimes ambiguous environment.

  • Nice to have: Experience working with employees based in Canada.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work:Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

  • Holistic health and wellness benefits:Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.

  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About ServiceTitan

Learn more about ServiceTitan and their company culture.

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ServiceTitan is an all-in-one software platform dedicated to empowering home and commercial service contractors with the tools they need to succeed. Founded in 2007 by Ara Mahdessian and Vahe Kuzoyan, the company was born out of a desire to help their fathers, who were contractors, run their businesses more effectively. Today, ServiceTitan serves over 100,000 contractors in various trades, including plumbing, HVAC, and electrical services.

The platform offers a comprehensive suite of features designed to streamline operations, enhance customer service, and drive business growth. Among the capabilities are intelligent dispatching, scheduling, invoicing, payroll, and robust reporting tools that provide users with the insights they need to make informed decisions. ServiceTitan's mission is rooted in the success of its customers, and it continuously evolves to meet the changing needs of the trades, making it the preferred software for those looking to optimize their business operations.

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ServiceTitan

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