Senior Manager, Monetization Analytics & Commercialization Operations

Ready to be a Titan?

ServiceTitan is seeking a Senior Manager, Monetization Analytics & Commercialization Operations to drive data-driven decision making, analytical rigor, and operational excellence across product and portfolio launches, pricing, and packaging initiatives.

Reporting to the Vice President of Pricing and Packaging, this role enhances visibility, efficiency, and execution discipline across commercialization and monetization efforts. The Senior Manager partners with Product, Portfolio, GTM, and Finance teams to improve launch readiness, price realization, and pilot performance through insights, analytics, and streamlined operations.

What you'll do:

Analytics & Insights

• Develop and maintain dashboards and reports to track commercialization and monetization performance.

• Analyze pricing, discounting, attach rates, adoption, and margin to identify trends and opportunities.

• Support willingness-to-pay (WTP) research and pilot analytics to validate pricing and packaging models.

• Partner with Product, Portfolio, and GMs to model monetization impact and ROI across product lines.

Commercialization Readiness & Operational Support

• Coordinate commercialization and NPI readiness, ensuring systems, data, and processes are prepared for pricing and packaging updates.

• Partner with RevOps, Sales, and Finance to ensure pricing accuracy and quote-to-cash efficiency.

• Manage governance and rollout tracking for launches, price changes, and packaging updates.

• Provide oversight to ensure smooth handoff between analytical insights and execution.

Decision Support & Partnership

• Serve as the analytical and operational bridge between Pricing & Packaging, Product, Portfolio, GTM, and Finance.

• Provide insights that inform monetization and commercialization decisions from strategy through execution.

• Support leadership reviews, portfolio analyses, and business cases with actionable data and recommendations.

Continuous Improvement

• Identify opportunities to improve analytics, operational workflows, and reporting automation.

• Track key metrics (price realization, launch effectiveness, pilot success) and establish feedback loops across GTM, Product, and Portfolio teams.

• Standardize data and reporting processes to improve accuracy and speed of decision making.

What you'll bring:

• Experience in commercialization analytics, pricing analytics, or operations within B2B SaaS or Fintech.

• Proven ability to apply analytics to drive operational and strategic decisions.

• Strong quantitative and modeling skills; proficient with BI tools (Looker, Tableau, Power BI).

• Experience with Salesforce CPQ, billing, and pricing systems.

• Excellent communication, collaboration, and cross-functional partnership skills.

Preferred Qualification:

• Experience with WTP research, pricing pilots, or commercialization testing.

• Knowledge of SQL or data modeling.

• MBA or advanced quantitative degree.

Success Metrics

• Improved commercialization readiness and operational accuracy.

• Enhanced price realization and monetization visibility.

• Clear measurement of pilot and launch performance.

• Streamlined processes and reporting efficiency.

• Strong alignment across Product, Portfolio, and GTM teams.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.