Implementation Manager, SMB

Ready To Make Your Career Move?

We are seeking a Software Implementation Manager who will be responsible for guiding new clients through the onboarding of Aspire Software within our client’s technical environments. You will engage customers at all levels and all stages of the lifecycle to ensure that they’re successfully implementing the critical functions of Aspire. You’ll build strong customer relationships, manage internal and external resources to ensure project timelines are met, and provide exceptional customer experience.

What you'll do:

• Lead SaaS-based onboarding for Aspire’s customers

• Guide client Power Users in the functionality of Aspire so that they can in turn train their full staff in their required area of the system

• Work with internal and external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem-solving, and manage internal resources to resolve various customer issues

• Build a strong business relationship/partnership with the owner and power user team to ensure successful follow-through during every stage of the deployment process

• Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule

• Develop repeatable and scalable processes to improve project quality and delivery

• Contribute to the internal knowledge base and share lessons learned with other resources

• Integrate the deployment of Aspire with the current or new company processes

• Communicate clearly, timely, and effectively progress in the onboarding process to the Main Power User at the company and address any concerns related to achieving milestone goals

• Escalate deployment concerns to Leadership so that they can be addressed with the client immediately. Some travel is required for this position

What you'll bring:

• Bachelor’s Degree or equivalent experience is required

• 4+ years’ experience in the landscaping or janitorial industry

• Project Management experience is strongly preferred

• Strong written communication skills, including development of project plans and summary reports

• Strong verbal communication skills, including presentation skills and the ability to clearly present complex ideas in ways that end-user audiences understand

• Exceptional analytical and problem-solving skills

• Professional approach, rapid learner, and a self-starter attitude

• Well-developed interpersonal skills and ability to work within a variety of situations across all levels of management

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.