Enablement Manager

Ready to be a Titan?

The Resi In Home Trades Post-Sales Enablement Manager is an integral role that will contribute to ServiceTitan’s customer retention and future expansion/growth. In this pivotal role, you will own and strategically develop our comprehensive post-Sales content curriculum to unlock greater efficiencies and optimize performance in partnership with department managers/leaders.

The primary focus of the role will be on enablement programs across Onboarding and Customer Success with a secondary focus on transformative “special projects,” which will require a deep understanding of program management, content strategy, and ability to drive clarity on outcomes.

What you’ll do:

Content strategy, curriculum design, and development:

• Deeply understand our customers, what they value, and translate that into enablement programs

• Support development of priorities, resource planning, and goal setting for the broader post-Sales teams

• Build and train to playbooks that reinforce value and outcomes to our customers

• Build knowledge, competencies, and job skills in Titans so that they can deliver value in every interaction with customers to reach their full performance potential

• Execute and effectively communicate programs that tie to our highest priority strategic topics including product knowledge, soft skills, and operational excellence at scale​

Program management and delivery:

• Work closely with the post-Sales Enablement team and functions to ensure seamless content delivery through our learning management system (LMS) and other enablement platforms

• Develop and implement mechanisms to measure success, content feedback, continuous improvement via re-certification, and iteration based on post-Sales team performance and business needs

• Support the creation of facilitator guides and training-of-trainer programs for in-person or virtual training sessions

Performance management and optimization

• Become a trusted business partner to Onboarding and Success leaders

• Utilize data and feedback to continuously optimize content and curriculum, identifying areas for improvement and innovation

• Regularly communicate the impact of enablement content to stakeholders by tying back to broader business goals

• Leverage AI and technology to measure performance and drive improvement; e.g. CRMs, LMS platforms, eLearning software, etc.

Collaboration and communication

• Partner cross-functionally with different teams as a steward of the programs you support and their full lifecycle outcomes

• Activate changes in product, process, systems and tools across the function

• Inform go-to-market requirements and adoption programs, including internal comms and change management strategies

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.