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ServiceMaster Clean is looking for talented people to join our team! Come join SMB where we promote from within.
National Account Liaison
The National Account Liaison will be responsible for the maintenance and development of National Account customer relationships from an operational and customer service perspective. They will oversee the delivery of service from the providers to the National Account customers to ensure performance standards are met and will collect data and create reports for customer reviews. The National Account Liaison will play a pivotal role in driving customer satisfaction, revenue growth, and overall business success.
What you'll do:
- Build and maintain strong relationships with national accounts, serving as the primary point of contact for operational and service requests.
- Prepare and communicate reporting to national account customers on, service performance, issue resolution, and other key metrics.
- Collect data and prepare reporting on service delivery to ensure providers are meeting required standards.
- Meet with support teams to discuss and monitor financials, workorders, and customer service issues and provide input as needed.
- Maintain and update client and sub-contractor agreement files.
- Provide customer service and problem resolution to clients, franchise operations and subcontractors.
- Provide insights and recommendations to internal teams on required services to enhance our competitive position.
- Partner with National Account Managers to find franchisees or subcontractors to perform work.
What you bring:
- Team player who enjoys collaborating and working with others on a high functioning team
- Must possess a positive attitude with the ability to build good relationships across the organization and with external partners
- Ability to influence others across all levels of an organization
- Sense of urgency, with the ability to meet goals and deadlines
- Strong written, verbal communication, and presentation skills
- Strong organizational and prioritization skills with the ability to multitask
- Ability to work in a fast-paced environment in which requirements and priorities change
- Must be results oriented, a self-starter, and have strong initiative
- Selflessness and willingness to make a positive impact every day
- Strong Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Values diversity and inclusion
- A growth mindset and a desire to make things better
- Bachelor’s degree business or related field preferred
- Two years’ experience in customer service within a service industry
Work Location:
This role is 100% remote with less than 10% travel required.
About ServiceMaster Clean
ServiceMaster Clean is a provider of cleaning and restoration services in both the residential and commercial markets, operating through an extensive service network with more than 65 years of experience. The locally owned companies are backed by a national franchise network with more than 500 locations throughout the United States and serve more than 75,000 homes and businesses every day with a total commitment to customer satisfaction. Their vast network of experts provides a range of commercial cleaning services, including carpet cleaning, hard surface floor care, janitorial services, upholstery cleaning and tile and grout cleaning. ServiceMaster Clean is among the ServiceMaster family of brands. To learn more about ServiceMaster Clean, visit https://www.servicemasterclean.com/.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
