Merchant Success Lead

Serve Robotics is seeking a Merchant Success Lead to own the health, reliability, and growth of its merchant portfolio across third-party delivery platforms. The role involves leading the full merchant lifecycle strategy, identifying and resolving systemic issues, and driving performance reviews and growth planning with key merchants.

Requirements

• 8+ years of experience in merchant success, account management, partnerships, operations, or related roles
• Experience working with marketplace platforms, delivery platforms, or partner ecosystems
• Demonstrated ability to manage complex stakeholder relationships and resolve operational challenges
• Strong analytical skills with the ability to interpret performance metrics and identify business insights
• Excellent communication and relationship management skills with the ability to engage internal and external partners
• Experience using CRM or support platforms such as HubSpot, Zendesk, or similar tools
• Ability to manage multiple priorities in a fast-paced environment