Reliability Operations Engineer (Sweden)

Serve Robotics is reimagining how things move in cities with its personable sidewalk robot, designed to take deliveries away from congested streets and benefit local businesses. The Reliability Operations Engineer supports the operational reliability of robotic and cloud systems, handling Tier 2 escalations, following and improving runbooks, and performing technical investigations.

Requirements

• Lead incident investigations during your region's daytime hours, providing timely updates and escalating appropriately.
• Respond to escalations from Tier 1 support using established runbooks and metrics.
• Update runbooks and operational documentation based on new issues and feedback.
• Use observability tools to interpret metrics, logs, and traces, helping identify anomalies and validate system performance.
• Participate in discussions around root causes and contribute to process improvements that enhance system stability and supportability.

Benefits

• Competitive salary
• Stock options
• Health insurance
• 401(k) matching
• Paid time off