United States onlyLocation: Richmond, VA
Duration: 3 Months
Job Description:
We are seeking an experienced ERP Applications Analyst to provide short-term contract support for our Oracle Fusion Cloud ERP implementation. This role will focus on preparing for system go-live, stabilizing operations post-go-live, and supporting end users. Oracle Fusion Cloud ERP knowledge is required.
This is NOT a systems development role. Please do not submit developers to this role!
*Timeline that must be followed:
October – Pre-Go-Live Preparation
System Readiness & Validation
- Assist with final end-to-end testing (GL, AP, AR, Procurement, Integrations).
- Validate role assignments, workflow configurations, and segregation of duties.
- Support mock cutover activities and validate data migration.
Issue Tracking & Resolution
- Log, triage, and escalate issues to Implementor or Oracle SRs as needed.
- Document recurring issues and help create quick reference guides for business users.
Training & Knowledge Transfer
- Assist with creating/reviewing job aids for system navigation and common transactions.
- Act as IT liaison for functional SMEs (helping bridge technical vs. business understanding). Beneficial to understand Oracle Fusion ERP functional processes.
Cutover Planning Support
- Validate technical steps in cutover checklist.
- Confirm user provisioning and workflow approvals.
- Support data reconciliation and trial runs for file transfers. Training provided for this process.
November–January – Post-Go-Live Hypercare & Stabilization
User Support & Troubleshooting
- Serve as Level 2 support for tickets logged in ServiceNow (access issues, transaction errors, workflow bottlenecks).
- Troubleshoot integration errors.
- Escalate critical defects to Oracle SRs or Implementor.
- Monitor scheduled jobs and integrations.
- Validate file transfers between various systems such as Oracle Cloud ERP. Training provided. Beneficial to have knowledge of Oracle ERP and file transfer processes.
- Provide end-user support for Oracle ERP issues.
- Develop FAQs and troubleshoot recurring “how-to” questions from users.
- Identify training gaps and suggest reinforcement sessions.
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Oracle Fusion Cloud ERP (Must be familiar with Product) | Required | 4 | Years |
| ERP Functional knowledge | Required | 3 | Years |
| ERP Modules General Ledger (GL) | Required | 3 | Years |
| ERP Modules Accounts Payable (AP) | Required | 3 | Years |
| End User Support | Required | 4 | Years |
| ERP Modules Account Receivable (AR) | Highly desired | 3 | Years |
| ERP Modules Procurement | Highly desired | 3 | Years |
| ServiceNow Ticketing system or similar ticketing system | Highly desired | 3 | Years |
| Oracle Cloud Certifications | Nice to have |
