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SerefinSE

DevOps Engineer

Serefin is a Toronto-based healthcare organization that simplifies healthcare navigation through person-centred care coordination, serving over 60,000 families with a team of 400+ staff across healthcare, contact centre, and travel services.

Serefin

Employee count: 201-500

Salary: 95k-110k CAD

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Role Profile
We are looking for a DevOps Engineer to own and evolve our AWS infrastructure, DevOps practices, and assist with our software development security posture while supporting the broader engineering ecosystem across our platforms.
This role sits at the center of our technical stack. You will ensure our infrastructure is secure, reliable, scalable, and well maintained across the SDLC and the tools we use.
We operate primarily as a Salesforce-driven organization, but we run a large surrounding ecosystem including AWS services, data infrastructure, communications platforms, and third-party integrations. This role is responsible for helping ensure that ecosystem runs smoothly and securely.

Key Responsibilities

  • Own and manage cloud infrastructure within AWS, ensuring systems are secure, reliable, and scalable.
  • Design, implement, and maintain infrastructure-as-code to provision and manage cloud resources consistently and securely.
  • Build, maintain, and optimize CI/CD pipelines using GitHub Actions or comparable automation tools to support efficient and reliable deployments.
  • Support and maintain integrations between Salesforce, AWS services, and third-party platforms via APIs and event-driven architectures.
  • Troubleshoot infrastructure, deployment, and integration issues across development, staging, and production environments.
  • Collaborate with software engineers, data teams, and platform stakeholders to improve development workflows, deployment reliability, and system performance.

Skills, Knowledge and Expertise

  • ~5 years of experience asa DevOps Engineer.
  • Strong expertise with AWS across core services and cloud architecture.
    • EC2, RDS, Lambda, S3, VPC, IAM, CloudWatch, and related infrastructure
  • Implement and maintain infrastructure-as-code using tools such as Terraform, CloudFormation, CDK, or similar.
  • Proven experience managing CI/CD pipelines using tools such as GitHub Actions or similar.
  • Strong understanding of DevOps practices (DevSecOps is a bonus).
  • Experience working with APIs and system integrations.
  • Experience upgrading and maintaining backend and frontend dependencies while maintaining system stability and security.
  • Demonstrated ability to incorporate AI-assisted development tools (such as Cursor, Copilot, Claude, ChatGPT, or similar) into your engineering workflow.
  • Strong collaboration skills and ability to work closely with a distributed team.

AI-Augmented Engineering
:
We believe modern engineers should actively leverage AI tools to enhance productivity and improve system quality.

The ideal candidate already integrates AI into their daily workflow and understands how to combine AI assistance with strong engineering judgment.

We are looking for someone who understands that AI is not a replacement for engineering expertise, but a tool that amplifies strong technical judgment and domain knowledge.

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 95k-110k CAD

Experience

5 years minimum

Location requirements

Open to candidates from all countries.

Hiring timezones

Worldwide

About Serefin

Learn more about Serefin and their company culture.

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Serefin is a leading Canadian healthcare organization dedicated to simplifying complex healthcare systems through person-centred care. Founded in 2010 and headquartered in Toronto, Ontario, Serefin has grown to become a trusted partner for individuals and organizations navigating the challenges of healthcare access and coordination.

The company operates through multiple divisions including Serefin Health, Serefin Experiences, and Serefin Travel, each designed to help clients navigate complex services across various sectors. With over 400 staff members and care coordinators, Serefin serves more than 60,000 families and handles over 30,000 calls per month. Their innovative Care Concierge platform delivers personalized support through dedicated care coordinators who help individuals understand health information, coordinate appointments, and navigate healthcare and social service pathways.

Serefin's approach is rooted in human connection and compassion. Their team of nurses, social workers, and care coordinators work collaboratively to ensure patients receive the support they need throughout their healthcare journey. The organization partners with government agencies, insurance companies, EAP programs, and employers to deliver integrated solutions that improve health outcomes while reducing costs.

Employee benefits

Learn about the employee benefits and perks provided at Serefin.

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Health Concierge for Travel

Pre-travel advice and non-emergency support while traveling

Virtual Care Services

Access to virtual registered nurses and care coordinators for remote support

Employee Wellness Program

Integrated physical and mental health support extending beyond traditional benefits

Corporate EAP

Employee Assistance Program with nurse support for medical questions and benefits maximization

View Serefin's employee benefits
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Serefin

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