Principal Program and Product Operations Manager

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

We are looking for a Principal Program and Product Ops. Manager to lead our cross-functional teams in delivering high-quality products that meet our customers’ needs and expectations. You will be responsible for overseeing the entire product lifecycle, from ideation to launch and beyond, and ensuring alignment with our business strategy and goals. The ideal candidate will have a proven track record of successfully managing complex SaaS projects, driving cross-functional collaboration, and implementing best practices in program management. You will play a pivotal role in ensuring the successful delivery of our products and driving strategic initiatives to support the company's growth objectives.

Responsibilities

• Develop and implement program management processes, methodologies, and tools to ensure efficient and effective delivery of software products.
• Communicate program status, updates, and key milestones to executive leadership and stakeholders, ensuring transparency and alignment throughout the organization.
• Document and communicate the product vision, roadmap, and objectives across the organization
• Manage and coordinate multiple product programs and projects, ensuring timely delivery, quality, and budget
• Establish and implement best practices, processes, and tools for product development, testing, deployment, and feedback
• Train team members on standards. Enforce and audit that the standards are being followed
• Collaborate with product managers, engineers, designers, marketers, and other stakeholders to define and prioritize product requirements, features, and enhancements
• Analyze and report on product performance, user feedback, market trends, and competitive intelligence
• Identify and resolve issues, risks, and dependencies that may impact product delivery or quality
• Monitor program performance, identify risks and issues, and implement mitigation strategies to ensure on-time delivery and high-quality outcomes
• Mentor and coach product teams and foster a culture of innovation, collaboration, and customer-centricity

Requirements

• Bachelor's degree in business administration, computer science, engineering, or related field; (or an equivalent combination of education and work experience)
• 8+ years of experience in program management
• Proven track record of successfully delivering software products or technology solutions on time and within budget
• Strong knowledge of product and program management methodologies, frameworks, and tools such as agile, scrum, sprints, Kanban, etc.
• Demonstrated ability to build, develop, and motivate high-performing teams in a fast-paced, dynamic environment
• Experience in managing complex, large-scale, and cross-functional product programs and projects
• Experience directly managing a PMO, project, program, portfolio managers, project analysts, etc
• Ability to think strategically, analytically, and creatively
• A bias towards action and the ability to work effectively in a fast-paced and dynamic environment

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.