Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in C

• In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
  * Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am. Weekend shifts are mandatory.
  *Only candidates fully bilingual in French and English will be considered
  *This is a full-time opportunity, and will require 37.5 hours of work per week.
  
  Responsibilities
  • Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required.
  • Provide personalized customer service of the highest level
  • Arrange for the dispatch of adjusters or vendor partners when required
  • Field and answer branch inquiries and administer to appropriate area
  • Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
  • Review claim information to determine proper next steps for processing against client guidelines/ service agreements
  
  Education, knowledge and experience required

• Post secondary education is required

• Minimum of 1 year of customer service or administrative experience is required
  • Knowledge of insurance/service industry or related experience preferred
  • Strong computer and telephone skills with an aptitude/ability to learn
  • Effective communication skills both written and verbal in English and French

• Attention to detail

Competencies required to succeed

• Strong communication skills

• Team player with a strong commitment to quality and customer service
  • Excellent time management and organizational skills
  • Pleasant and friendly mannerism
  • Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
  • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
  • Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
  
  What we offer:
  • Competitive pay: $35,200.00 - $48,900.00 annually
  • In addition, you’ll enjoy:
  • Work-Life Balance & Hybrid/Remote Work Opportunities
  • E-flex Benefits Program & Wellness Initiatives
  • Registered Retirement Savings Plan (RRSP) with 2% Match
  • Training, Career Development, and Employee Recognition Programs
  • Employee Referral Bonuses
  
  We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact our employees or managers directly to present candidates. Be advised that we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.