Customer success Account Manager

About Scality:

The Role

Key Responsibilities

• 1.Renewals & Retention Management: Own the full renewals process for assigned customers — from early engagement to negotiation and closure. Track renewal dates, identify risks, and execute retention actions to secure timely renewals. Maintain high renewal rates across mid-size enterprise customers.
• 2. Expansion & Upsell Identification : Identify expansion opportunities (capacity growth, new workloads and use cases, additional sites). Partner with Customer Success to validate demand and improve product adoption. Execute upsell motions directly.
• 3. Account Health Monitoring : Monitor account performance, product usage, and support activity. Flag churn risks early and execute mitigation plans. Ensure customer contacts, organization mapping, and account plans are kept up to date.
• 4. Customer Experience & Renewal Readiness: Coordinate customer checkpoints prior to renewal (value review, usage insights, future needs). Ensure customers clearly understand ARTESCA/RING value proposition (supported by SEs when needed and/or Customer Succes). Maintain consistent communication cadence with key decision-makers.
• 5. Pipeline & Forecast Management: Maintain accurate renewal and expansion pipeline in Salesforce with strong CRM discipline. Deliver reliable renewal forecasts and quarterly projections. Track all renewal stages, risk indicators, and expansion opportunities.
• 6. Channel & Partner Collaboration: Work with channel partners involved in existing deals to prepare renewals and expansions. Support partners in pricing, quoting, and renewal positioning. Ensure partner readiness for renewal motions and provide end-customer context.
• 7. Cross-Functional Alignment: Collaborate with Sales, CS, SEs, Marketing, and Operationsto ensure smooth renewals and customer lifecycle processes. Provide account and market insights to Product and Marketing teams.

What This Role Is Not:

•  Not a Customer Success Manager: CSAM focuses on commercial management, not technical support or product adoption.
•  Not a pure sales hunter role: Focus is on existing customers, not new logo acquisition.
• Not a channel manager – Partner collaboration is fundamental, but the CSAM’s primary focus is end-customer engagement.

Skills & Attributes:

• Fluent French and English
• Experience in renewals, account management, or customer lifecycle roles (software/SaaS preferred)
• Ability to identify growth opportunities and translate customer needs into expansion deals.
• Strong negotiation, communication and cross-functional collaboration skills.
• Strong understanding of channel-led GTM models and co-selling dynamics.
• High activity orientation: strong outbound discipline, follow-up rigor, and persistence.
•  Data-driven, organized, and proficient in using CRM tools for tracking and forecasting.

Life@scality: