Quality Lead

Overview

Scale is looking for a Quality Lead to ensure top‑tier data quality across our Generative AI programs. In this role, you will partner directly with Scale’s Delivery teams to ensure that the Quality Team’s core operation runs smoothly and that only high‑quality data is delivered to our customers.

Responsibilities

• Lead and develop teams of quality control auditors.
• Partner with delivery teams to interpret and improve customer requirements.
• Oversee day‑to‑day operations, including workload allocation and reporting insights.
• Establish and uphold scalable best practices.
• Drive initiatives that improve quality, efficiency, and customer satisfaction.

Qualifications

• A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
• 2+ years improving operational/technical processes.
• Strong analytical and problem‑solving skills (particularly in SQL and Google Sheets / Excel) with attention to detail.
• Experience building systems and processes.
• A hands‑on background in product management, software development, or top‑tier management consulting.
• Proven experience taking initiative in cross‑functional technical environments.

Nice to Have

• Master’s degree in Computer Science, Engineering, Operations, or a related field.
• A hands‑on background in quality assurance.
• Experience in AI/ML services.
• Experience in a fast‑growing, less‑structured startup environment.
• Experience building teams from the ground up.

Compensation and Benefits

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job‑related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Salary Range

$104,000 - $130,000 USD

Hiring Policy

Our policy requires a 90‑day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

EEO Statement

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

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