Tier 3 Client Support Engineer

SUMMARY

JOB RESPONSIBILITIES

• Respond to escalated issues from CSE and RemoteSupport teams in a timely
  fashion
  
• Ownership and follow up of pending issues toresolution
  
• Management of multi-tenant hosted Citrixplatform in a team based
  environment.
  
• Respond and action alerts from centralizedmanagement system to maintain
  healthof platform
  
• Management of VMware virtualized environment ina team-based environment.
  
• Management of multi-tenant hosted Exchangeplatform in a team based
  environment.
  
• Management and maintenance of physicaldatacenter resources.
  
• Work with vendors and other service providersto resolve client escalated
  issues
  
• Provide off-hours support on a rotatingschedule every 2-3 months as escalation
  forhelpdesk team.
  
• Have high interaction with the Helpdesk team fostering positive and effective
  workingrelationship
  
• Provide weekly status updates on outstandingtickets and current projects
  

Requirements

QUALIFICATIONS

• Minimum 5 years of experience ina systems administration role
  
• BS/BA Preferred in MIS ComputerScience or similar focus
  
• Microsoft Certified (MCSE) and VMWareCertified (VCP VCA) a plus
  
• Advanced Knowledge of Microsoft Windows Server 2012/R2/2016 ActiveDirectory and Exchange 2013/2016 and Office 365.
  
• Hands-on experience working with Cisco Call Manager (Cisco UCSC)
  
• Strong understanding of networking concepts TCP/IP LAN/WAN DHCP DNSRouting Switching and Firewalls
  
• Solid working knowledge of Citrix XenApp 7
  
• Knowledge of mobile device management software (Intune)
  
• Knowledge of antivirus and anti-SPAM software (Proofpoint,Mimecast.)
  
• Familiar with Storage Area Networks (Nimble and Pure Storage) andVirtualization (vCenter)
  
• Familiar with public cloud hosting platforms (Azure and AWS)
  
• Scripting knowledge (VB Batch WSH PowerShell)
  
• Linux experience would be advantageous
  
• Highly logical thinker and skilled in identifying root cause ofproblems.
  
• Must be able to work both independently with limited supervision andin project team-oriented work groups.
  
• Must be able to work in a multicultural environment and must be seenas an ambassador of goodwill
  
• Must have availability to work nights and some weekends should theneed arise
  

JOB REQUIREMENTS

• Should be willing to accept a long-termwork-from-home arrangement.
  
• Should be amenable to a permanent night shiftschedule.