Incident Manager

About Satispay
At Satispay, we're not just reimagining payments; we're pioneering a movement toward simplicity and accessibility. Picture yourself at the forefront of innovation, leading the way in revolutionizing payments - and beyond! - across Europe, alongside a vibrant community of like-minded individuals driven by a shared vision: simplifying payments to improve everyone’s life.

Are you ready to be part of something bigger? Satispay is the place for you! Come be part of our dynamic team and help us shape the future of payments in Europe.

🚀 Join us as an Incident Manager and let's make magic happen together.

Role Overview
As an Incident Manager, you’ll be part of the Security team where you’ll own the reporting, classification and remediation phases of the incidents, as well as driving efforts to implement scalable stability solutions. We are seeking motivated and collaborative Incident Managers who can bring their diverse perspectives and problem solving mentality to meet the evolving needs of our company. This role involves developing connections with technical and business experts in the company and interacting with a variety of technologies, applications and processes. The role will also include participation in project work which strives to further improve the stability, performance, and resilience of the Satispay platform. . You will be reporting to the Chief Information Security Officer (CISO) and working closely with many teams and stakeholders within the Satispay Group.

Your mission:

• Incident reporting and remediation. Coordinate the reporting, classification and remediation phases of Satispay's incident process.

• Incident resolution. Coordinate the resolution and restore of normal service operation during incidents.

• Communicate effectively. Manage the communication with the leadership in the event of incidents.

• Analyse root causes. Provide leadership and expertise to assist with the determination of root cause and solution of incidents.

• Monitor and prioritize. Identify, investigate and prioritise potential issues across Satispay software and infrastructure.

• Reporting. Prepare, publish, and distribute detailed incident reports to provide visibility and insights for ongoing improvements.

• Support regulatory compliance. Drive process and tooling change across the organisation to support regulatory change - eg DORA (Digital Operational Resilience Act).

Your ideal profile:

• Security expertise. Knowledge of Security frameworks (e.g. ISO 27001).

• Technical expertise. You bring knowledge of cloud computing platforms (e.g. AWS). and understanding of different service models (IaaS, PaaS, SaaS).

• Analytical approach. You are data-driven and bring data analysis skills (e.g., Splunk).

• Relevant experience. You bring experience in the Technology or Financial services industries.

Don't let a checklist hold you back - at Satispay, we thrive on diverse perspectives and unique strengths. Your individuality could be the missing piece to our puzzle! Even if you don't meet every skill listed above, we encourage you to apply if you're passionate about the role and believe you can contribute to our team's success.

Your Perks as a Satisperson
🙆🏻 Join an international team to grow with

🏡 Hybrid working policy

🍽️ Fuel your day with our meal vouchers

🌐 Preply language platform access to expand your language skills
❤️‍🩹 Take care of yourself and your family with our health insurance plan
🚀 Own part of Satispay’s success with our Stock Option Plan
✈️ Moving from abroad? Get support for your relocation
👵🏻 Plan for the future with our pension plan
👩🏻‍💻 Gear up with our tech equipment
🥳 Join us in the fun with team-building events, parties, trips, and more!

Our selection process is tailored to each role and includes at least a call with our Talent Acquisition Team, a technical evaluation, and a final in-person meeting. Your recruiter will share more insights during your first meeting with us!

Equal Opportunity Employer
At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless – for instance – of race, color, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

Learn More About Us
Curious about our core values? Explore them here.