As a Chargeback Specialist, you will manage and resolve complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity.
Requirements
- 3+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services
- Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails
- Strong knowledge of EU regulations and consumer protection
- Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions
- High attention to detail, strong organisation, and the ability to work independently in a fast-paced environment
Benefits
- Private insurance for you and your family
- Psychological support with Serenis
- Mental health workshops
- Stock Option Plan
- Meal vouchers
- Relocation support if you’re moving countries
- Professional development programs
- Internal mobility
- Language courses with Preply
- Unlimited PTO
- Hybrid working policy
- Flexible working hours
- Enhanced parental leave
- Additional leave for child sickness
