Chargeback Specialist - Barcelona

We are seeking a Chargeback Specialist to manage and resolve complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while protecting customer trust and our financial integrity.

Requirements

• 3+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services
• Dispute Resolution Expertise
• Regulatory Knowledge of EU regulations and consumer protection
• Data Analytics skills with the ability to interpret data, identify trends, and drive data-informed decisions
• Operational Excellence with high attention to detail, strong organisation, and the ability to work independently in a fast-paced environment
• Communication Skills with the ability to explain complex technical topics clearly to both technical and non-technical audiences

Benefits

• Health (Private insurance for you and your family, psychological support with Serenis, mental health workshops)
• Financial resources (Stock Option Plan, Meal vouchers, Relocation support if you’re moving countries)
• Growth and development (Professional development programs, Internal mobility, Language courses with Preply)
• Flexibility (Unlimited PTO, Hybrid working policy*, Flexible working hours)
• Family (Enhanced parental leave, Additional leave for child sickness)