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SailPointSA

Technical Program Manager, Knowledge Management

SailPoint is an identity security company that helps organizations manage and secure access to their applications and data. They utilize AI and machine learning to automate and streamline identity governance.

SailPoint

Employee count: 1001-5000

Mexico only

SailPoint is seeking a Technical Program Manager to oversee and enhance our Knowledge Management and Community Services functions, focusing on capturing, organizing, and disseminating the knowledge in our knowledge bases, blogs, and forums effectively while ensuring the success and satisfaction of the Community. The ideal candidate will have a strong background in knowledge management, eagerness to learn, and exceptional program management skills, with a focus on developing and maintaining our knowledge across all our platforms. The Knowledge Management Program Manager will also learn and master our Identity Security Cloud products and use these skills to enhance the community user experience. This role will require a blend of technical expertise, strategic thinking and problem solving to ensure our knowledge management is efficient, scalable, and value-driven.

Responsibilities:

  • Build relationships and partner with cross-organizational stakeholders, including Technical Experts, Product Managers, Engineering, Customer Support, and others.

  • Manage the full lifecycle of knowledge initiatives—from planning through execution—to continuously improve the quality and accessibility of content.

  • Utilize our platform, tools, and processes to make our knowledge more useful, trusted, and findable.

  • Track and report on program KPIs, identify trends, and recommend optimizations based on data insights.

  • Proactively monitor and optimize our knowledge content and processes, addressing any concerns with leadership as they arise.

  • Architect, document, and enforce policies, workflows, and best practices for content creation and maintenance.

  • Identify knowledge opportunities that align and enhance our content delivery.

  • Coach contributors, enforce style and publishing guidelines, and schedule regular content reviews to keep materials accurate and relevant.

  • Triage and address content-related support requests, ensuring timely resolution.

Requirements:

  • 3+ years of experience in knowledge management, information architecture or related field.

  • Exceptional project management skills.

  • Good understanding of knowledge management.

  • Strong organizational and multitasking skills.

  • Ability to work effectively in a team environment.

  • Excellent communication and interpersonal skills.

Preferred:

  • Bachelor's degree in computer science or related field.

  • Experience with managing knowledge programs.

  • knowledge-centered service (KCS) certification.

  • Experience with Identity Management.

  • Familiarity with cloud computing technologies.

  • Experience with SailPoint Identity Security Cloud or SailPoint IdentityNow.

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

About the job

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Job type

Full Time

Experience level

Mid-level
Senior

Location requirements

Hiring timezones

Mexico +/- 0 hours

About SailPoint

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At the heart of SailPoint's operations is a culture deeply rooted in its 'Four I's': Innovation, Integrity, Impact, and Individuals. This philosophy guides every aspect of the company, from developing creative solutions for complex identity security challenges to fostering a collaborative and caring work environment. SailPoint believes that its people are its single greatest asset, and this is reflected in a workplace culture that is responsive to the needs of its employees, both professionally and personally. The company takes its business of securing the modern enterprise very seriously, yet it also champions a healthy work-life balance for its 'Crew' members.

SailPoint's mission is to equip every enterprise to effortlessly manage and secure access to applications and data through the lens of identity, operating at any speed and any scale. As pioneers in harnessing AI and machine learning for identity security, SailPoint automates and streamlines the complexities of ensuring the right access for the right identities at the right time. This commitment to innovation is matched by a profound sense of integrity; the company strives to deliver on its commitments to customers, partners, and its own team. The 'Individuals' aspect of their core values underscores a commitment to valuing every person within the company, fostering an environment where people feel welcome, cared for, and proud to work. This supportive and inclusive culture extends globally, with efforts to ensure consistency across all its offices. Furthermore, SailPoint is dedicated to making a positive impact, not only through its cutting-edge identity security solutions but also through philanthropic efforts via the SailPoint Gives Back Foundation. This holistic approach, combining technological leadership with a strong, people-centric culture, defines SailPoint's identity in the enterprise security landscape.

Employee benefits

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401(K)

SailPoint offers a 401(K) plan.

Company sponsored family events

SailPoint sponsors family events.

Paid holidays

SailPoint provides paid holidays.

Life insurance

SailPoint provides life insurance.

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SailPoint

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SailPoint hiring Technical Program Manager, Knowledge Management • Remote (Work from Home) | Himalayas