Why you'll LOVE Sagent:
You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!
By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.
Sagent powers servicers and consumers. You power Sagent!
About the Opportunity:
We are a leading SaaS-based financial technology firm specializing in mortgage servicing solutions. We are currently seeking an accomplished professional to join our Technology Department as a Director, Technical Quality Assurance. As a Director, Technical Quality Assurance, you will play a crucial role in managing and leading the Technical Quality Assurance team to ensure the delivery of high-quality products and services onshore/offshore.
Your day-to-day at Sagent:
Operational Management:
Achieve organizational goals through effective management and leadership of the Technical Quality Assurance team.
Conduct performance appraisals, pay reviews, and provide training and development opportunities for team members.
Quality Assurance Strategy:
Devise, implement, and maintain quality standards to meet organizational and product requirements.
Oversee the development of quality assurance processes and standards for the organization.
Service Delivery Oversight:
Ensure accurate implementation and maintenance of reliability and quality standards before service delivery.
Identify and provide direction to address defects or malfunctions in systems or software applications.
Cost-Effective Solutions:
Provide and implement cost and time-effective solutions to enhance the quality assurance processes.
Drive continuous improvement initiatives to optimize the efficiency of quality assurance operations.
Metrics and Reporting:
Establish and report metrics related to quality issues and standards.
Provide regular updates to senior management on the status of quality assurance initiatives.
Resource Management:
Demonstrate knowledge of methods and processes to determine and provide resources needed to achieve business results.
Identify, plan, and mobilize resources required to fulfill operational objectives and plans.
We would love to hear from you if you have:
Completion of a four-year college degree in a relevant discipline +8 years of experience in a related field, or advanced degree (master's or higher) in an applicable and relevant field +5 years of related experience, or experience will be considered in lieu of degree.
7+ years of Mainframe QA Development Experience; ex. IBM Z Mainframe.
10+ years of Mortgage Servicing Industry Experience.
3+ years of Client Relationship Management.
Experience working with Large Onshore/Offshore teams.
- Strong communication skills.
Proven experience in managing and leading technical quality assurance teams.
In-depth knowledge of quality assurance processes, standards, and methodologies.
Strong strategic and operational management skills.
- Excellent problem-solving and decision-making abilities.
Perks!
As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, LinkedIn Learning, Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!
Why Sagent?
Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.
Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.
Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
