IT Operations Analyst 1

Drive efficiency and effectiveness of the incident management process and develop and maintain the Incident Management System. The role also involves escalating incidents to other teams, monitoring performance, and ensuring timely resolution.

Requirements

• Knowledge of ITIL standards and the principles of service support and delivery
• Analytical skills and a structured methodical approach towards statistics and trend analysis
• Relevant qualifications, preferably with a technical bias e.g. electronics, computer science, and/or demonstrable practical experience
• Understanding of Cloud environment (GCP\\AWS\\Azure) and infrastructure
• Knowledge and understanding of multi-media/cross platform production and associated delivery systems
• Knowledge and understanding of personal computers, servers, IT systems and networks in a corporate enterprise infrastructure
• Experience working in a service provider or technology support environment
• Experience communicating with stakeholders using appropriate language suitable for the technical understanding of the audience
• Experience with ITIL process ownership and design

Benefits

• Generous Paid Time Off
• 401k Matching