Analyst, Product and Technical Service

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U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance:

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do

• Responsible for the design, development, documentation, analysis, creation, testing or modification of computer systems or programs for the P&W Engine Health Management Services (EHM). Provide direct support to the P&W Proprietary software web based ADEM (Advanced Diagnostics and Engine Monitoring) and most of all background ADEM software applications. Work in the P&W Engine Services Commercial Aftermarket organization as part of the Engine Diagnostics Engine Health Management and Data Services team that provides full turn-key development and support of P&W’s engine health monitoring services. Responsible for supporting the Commercial Engines Aftermarket Team that is responsible for providing P&W EHM (Engine Health Management) Services for all GTF and legacy P&W engines under service contracts, including stand-alone EHM, FMP, FHA, Fixed Price Agreements, among others. The services are core to P&W’s Digital Strategy and continue to grow in both volume of customers as well as new capabilities that are developed, released and supported in the field by this team.

• Work under supervision to support new software development for the Commercial Engine Aftermarket ADEM Operations and P&W Customers.

• Support the Customer Setup, Customer Support and EMP Billing for ADEM Products in the Commercial Engine Fleet Management Programs.

• Provide customer assistance and troubleshoot fleet management configurations, software automations, mailbox management and other areas to meet P&W EHM requirements.

• Work Coordination with Server Developers and Database Managers for further troubleshooting where necessary.

• Generate reports to allow P&W Management to understand the engines performance across the globe.

• Responsible for Large Scale Data Processing, manually or automatically.

• Communicate with contractor’s teams to ensure compliance in database quality standards.

• Understand the undocumented legacy of thousands of automations of ACARS Message Processing.

• Responsible to maintain the airline configurations in the ADEM System based on incomplete information provided by the PW Field Representatives and Airlines.

• Understand the data PW Engine Health Data Analytics framework to ensure data accuracy after implementation of the processing and modulation automation.

• Support the development and implementation of standard work associated with the services.

• Travel up to 10%

• English (read, write, speak) is required when communicating with customers, co-workers, or supervisors who only speak English.

Qualifications You Must Have

• Bachelor’s degree in Computer Science, Technology, or Software Engineering

Qualifications We Prefer

• Ability to analyze data to draw conclusions and make appropriate recommendations.

• Experience with Microsoft Office applications

• Communication skills and be able to present information to team

• Interpersonal skills including the ability to work professionally with individuals and in teams and to interact effectively at all levels within the company.

• Coding Skills in basic programming knowledge (Perl or Python, SQL)

What We Offer:

• Employee Scholar Program

What Is My Role Type: In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Remote: Employees who are working in Remote roles will work primarily offsite (from home). Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility. The selected candidate must reside in Puerto Rico.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

This role is a U.S. based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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