Central Operations Specialist

We're looking for a detail-oriented Central Operations Specialist to support our team with payment processing, trust & safety, and damage claims. You'll help ensure accurate transactions, resolve disputes, and protect the business from fraud and guest-related issues.

Requirements

• Airbnb and general security deposit claims management
• Payment processing and financial reconciliation
• Proficiency in Guesty, Breezeway, Stripe, Truvi and Notion
• Previous experience with Trust and Safety (Dispute Resolution & Compliance)
• Experience with KYC guest screening review processes
• Flexibility and willingness to take on expanded responsibilities
• Strong analytical skills with high attention to detail
• Ability to work independently in a fast-paced, remote environment

Benefits

• WFH/Remote-first flexible company culture
• A dynamic and fast-paced work environment
• A team of smart, ambitious, and fun colleagues