United States onlyOverview
We are seeking a highly skilled Integration Engineer with (ServiceNow / Nuvolo Configuration experience) to provide end-to-end configuration support, CMDB governance, and environment support across Nuvolo’s Connected Workplace Platform and the broader ServiceNow ecosystem. The integration will use the Nuvolo EAM for Healthcare that will use the underlying SNOW platform.
The Engineer will develop and update Configuration Management plans and Change Management processes, ensuring compliance with directives, policies, and industry best practices. This role works closely with program requirements analysts, external system partners, Nuvolo/ServiceNow platform teams, and Technical Support (Shared Services) to ensure that configuration artifacts, integrations, workflows, and releases are properly documented.
Leveraging Nuvolo’s Connected Workplace for facilities, space, asset management, clinical engineering, and operational workflows—and the underlying ServiceNow platform architecture—the engineer will use the CMDB, Change Request processes, and integration pipeline for development, deployment, and production environments.
This role also requires loading product configuration items (CIs) into Jira, Confluence, GitHub, ServiceNow CMDB, and Nuvolo modules as required. The engineer will create/manage GitHub repositories, maintain configuration libraries, and submit/approve Change Requests through ServiceNow.
Key Responsibilities
Nuvolo + ServiceNow Configuration
- Support configuration, governance, and maintenance of Nuvolo’s Connected Workplace applications (e.g., Asset Management, Facilities, Space, Field Service).
- Participate in the daily execution of IT Change Management, including:
- Technical Review Board (TRB)
- Configuration Control Board (CCB)
- Change Advisory Board (CAB) interactions (if applicable)
- Plan, execute, control, measure, and report on integration activities impacting business applications, Nuvolo apps, and infrastructure systems.
- Manage and execute the software build, release, and version control processes.
- Utilize and maintain Application Lifecycle Management (ALM) tools including:
- ServiceNow CMDB, Nuvolo modules
- Jira, Confluence, GitHub, SharePoint
- Document and maintain the technical integration for the IT division, including Nuvolo-specific configuration and ServiceNow platform updates.
- Ensure integration to systems support Agile/SCRUM development and DevOps workflows.
- Identify and maintain the integration configuration of requirements documentation, design documents, software artifacts, and Nuvolo/ServiceNow configuration items.
- Track all problems and changes in integration documents and software, reporting changes and current configuration status.
- Collaborate with developers on materials and updates for integrations, and workflows in Nuvolo and ServiceNow.
- Provide subject matter expertise in meetings, technical reviews, and customer-facing working sessions.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, Engineering Management, Math, or equivalent
(8 years of additional relevant experience may be substituted for degree). - Minimum 5 years of IT experience, with at least:
- 2 years performing Integration Management functions, including traceability, change control, audits, documentation, and ITSM.
- Strong familiarity with ServiceNow Integration Concepts and lifecycle management.
- Experience working with Nuvolo modules or similar enterprise asset/workplace management platforms.
- Strong attention to detail—quality of processes, documentation, and configuration data is critical.
- Excellent communication and interpersonal skills with experience interacting with customers and internal teams.
- Must be able to pass a background check and obtain a Public Trust (High-Risk) Position.
- Must have valid U.S. work authorization and 3+ years of continuous U.S. residency.
Preferred Qualifications
- Previous experience working with Federal Government programs.
- Experience with NIST RMF guidance, federal compliance, and IT governance frameworks.
- Experience supporting or conducting Change Control Boards.
- Experience with:
- AWS, Jenkins, SharePoint
- ServiceNow workflows, Flow Designer, Business Rules, and CMDB modeling
- Nuvolo modules (Clinical Asset Management, Facilities, Maintenance, Space, Real Estate, Field Service)
- Experience in Agile ALM/collaboration tools (Jira, Confluence, GitHub).
- Knowledge of ITIL v4 frameworks or a related certification.
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