Senior Manager, Technical Account Management

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

As a Senior Manager, Technical Account Management, you will lead a team of Technical Account Managers (TAMs) supporting Rithum’s most complex and strategic clients. Your organization will be responsible for delivering enterprise-level technical strategy, driving implementation success, and ensuring long-term platform optimization across a high-value portfolio. In this role, you will lead through others, manage technical escalations, and collaborate cross-functionally to drive scalable, high-impact client solutions. You will also play a key role in shaping the direction of the TSM function, standardizing methodologies, and contributing to long-term growth and operational excellence.

Responsibilities

• Hire, lead, and develop a team of TAMs who deliver strategic technical guidance and executional support to enterprise and strategic clients.
• Conduct regular 1-to-1s and check-ins to drive performance, coaching, and career development.
• Define coverage models, technical engagement frameworks, and account alignment strategies to support scalability and client success.
• Oversee complex technical escalations, guiding cross-functional resolution efforts and acting as a senior point of contact for critical issues.
• Partner with Client Success, Product, Engineering, and Support leadership to align client needs with platform capabilities and roadmap priorities.
• Standardize onboarding, configuration, integration, and optimization processes across the TSM organization.
• Monitor key client and team performance metrics to identify trends, risks, and opportunities.
• Lead cross-functional initiatives focused on evolving the TSM methodology, internal tooling, and delivery capabilities.
• Represent the TSM function in strategic planning and business reviews.

Qualifications

Minimum Qualifications

• 8+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
• 5+ years of experience leading or mentoring a team of seasoned technical or customer-facing professionals
• Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment
• Demonstrated ability to support complex strategic client relationships with broad stakeholder networks and high revenue impact.
• Strong verbal and written communication skills, with the ability to influence technical and executive audiences.
• High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy.
• Excellent organizational skills and the ability to manage multiple priorities effectively.

Preferred Qualifications

• Bachelor's degree in business, engineering, computer science or related technical field.
• 10+ years of experience in technical account management, solutions engineering, or technical consulting.
• Experience in mid-market or enterprise SaaS, ideally in ecommerce or product data platforms.
• Familiarity with client onboarding and lifecycle management frameworks.
• Experience supporting commercial negotiations or pricing discussions in partnership with Sales.

Travel Required

Up to 10%

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What it’s like to work at Rithum

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days
• 12 weeks primary caregiver leave 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app and the Employee Assistance Program
• $65/month Remote work stipend for internet
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.