Full-time, permanent position based in the Asia-Pacific Region (remote or hybrid).
Salary: From $90,000 to $110,000 AUD (depending on experience) plus superannuation and profit share.
Industry: Software for Medical Education
Application window: Open until 31st May 2024
We are looking for a Customer Success and Training Delivery Specialist to join our Customer Success Team in the Asia-Pacific Region.
Requirements
Essential: As a key member of the Asia-Pacific Customer Success Team, the successful candidate will work with customers to support them in implementing our software to ensure that their assessments are delivered successfully. Our customers’ requirements are continuously evolving, and you will be required to partake in the implementation discussions, deliver ongoing support to both customers and partner organisations (proctors, invigilators, etc.) and capture customer suggestions with the potential to improve our products and processes. The role also includes delivering services to our customers such as live on-the-day assessment support, either in-person or remotely. After learning about our platform, you will be comfortable being on-call to live assessment queries and responding by the service desk or online chat tools, with the support of the wider delivery or technical team as appropriate. You will also be comfortable leading assessment day services for customers and supporting the successful delivery of high-stakes examinations in a fast-paced environment by providing a personable, efficient, informed and knowledgeable service. To be successful in this role, a methodical and organised working style, with excellent interpersonal and communication skills, is essential. In addition, demonstrating initiative, responsibility, flexibility, self-motivation, self-management and professionalism in your work is fundamental. Support and training will be provided for all areas in which it is required, and this role relies on the successful candidate to build their own schedule to ensure their success. Our self-managed culture means it’s not for everyone. Our cultural principles include having a proactive, can-do attitude that is both positive and enthusiastic. We pride ourselves on providing empathy and delight to both our customers and our colleagues. Attention to detail and an ability to deliver are key. Our mission is to provide technology to enable every ambition. Our platform enables a range of students and health professionals (e.g. doctors, dentists, nurses and other allied health workers) to apply and pay for assessments, be assessed effectively and advance through their training or educational programmes so that they can ultimately provide high-quality patient care and promote people's health. Our software and services help institutions, such as Universities and Postgraduate Specialty Medical Colleges, achieve digital transformation of assessment processes, for example, written and practical exams and workplace-based assessments. With our central hub based in the UK, we are growing rapidly in international markets in the Asia-Pacific, Canada, Ireland and beyond. For example, almost 40% of medical students in Australia are assessed using our products. We like to keep things simple. We are natural-born collaborators, hungry for innovation, and we always do the right thing - even if it’s harder or requires us to go the extra mile. As risr/ continues to grow globally, the nature of our work and teams working across multiple time zones may occasionally require the successful applicant to work outside of regular office hours. This could include evenings, early mornings, or weekends. In addition, some of our customers administer assessments on the weekends. We are careful to ensure that team members are not required to do this regularly, and with our flexible working arrangements, our team has the flexibility to manage their own regular working time around any out-of-hours work that may be required. Our people enjoy a very high level of trust, autonomy, flexibility and transparency, including: If you feel that this is the role for you, please continue to fill out the application form. Please note that we want to hear from you as an individual when you are applying to work at risr/, and all content in your application should be original and your own. Come and join us - we promise you won't have worked for a company quite like risr/ risr/ is an equal opportunities employer, and we do not exclude people on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion, belief or sexual orientationDesirable:
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