India onlyMinimum 5 + years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Aws Connect, Salesforce.
- Familiarity with Amazon Connect capabilities, benefits, and required deployment skills.
- Knowledge on Configuring and managing Contact Flows, Queues, Routing Profiles & Amazon Lex NLP, and Voice biometrics in Amazon Connect
- Serverless development experience including complex integrations with Amazon Lex, Lambda, Kinesis and Dynamo DB, AWS CloudWatch, AWS CloudTrail.
- Configure and Troubleshoot Amazon CCP’s, SIP Phones and Soft Phones
- Good understanding on Amazon IAM concepts for clear access segregation
- Knowledge on integrating Amazon Pinpoint to implement OTP/SMS feature.
- Technical skills requirement: Azure Cloud, AWS EC2, Salesforce, Agile Methodology,
- Ability to work with IT security teams to adhere IT compliance on systems working on system Penetration Tests, Internal/External Auditors
- Writing of Architecture documents, Technical Design documents, SOP’s, reviewing workbooks, reviewing Test scenarios and training business users
- Collaborate and work effectively with multiple vendors, partners, internal/external organizations meeting SLA’s.
