Senior Customer Partner Success Manager

Ripple is looking for a Senior Customer Partner Success Manager to drive the success of financial institutions in South Africa and Africa. The role involves developing payment and digital asset custody solutions, scaling volume, and cross-selling other Ripple products and services.

Requirements

• 10+ years of experience in a customer-facing role at financial institutions and/or a FinTech or crypto organization
• Fluency in English, with French a bonus
• Demonstrable understanding of multi-stakeholder management in complex environments
• Solid understanding of blockchain technology, crypto markets, digital asset custody models, and cross-border payments infrastructure
• Experience working in or with African financial markets is highly preferred

Benefits

• Competitive salary
• Bonuses
• Equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events