United States onlyDescription
About Us:
At BHS a ReviveHealth company, our mission is to provide individuals with personalized direct access to behavioral health and emotional support. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.
The Performance Consultation Team Leader provides clinical oversight of management consultation team by ensuring that the team is following agreed upon procedures as well as being a subject matter expert around complicated workplace issues involving risk to our customers. Provides clinical assessments and case management for supervisory referral in addition to providing management consultation to workplace management/HR teams. Works collaboratively with all departments to ensure client and client companies’ satisfaction of EAP services.
This is a REMOTE position
Key duties include:
- Leads team of management consultants by providing coaching and training consistent with BHS policies and procedures.
- Acts in the capacity of subject matter expert on employer facing, organizational services.
- Monitors the daily operations of the Management Consultants including scheduling, work allocation and troubleshooting.
- Monitors dashboard performance of Management Consultants; provides constructive feedback and sets improvement milestones where indicated.
- Plans, develops, and implements procedures for Performance Consultation team, with collaboration and guidance from the with Clinical Manager and Director.
- Trains new/existing staff on policies/procedures and oversee ongoing training of staff in coordination with the Clinical Director and BHS’s goals and objectives.
- Provides consultative services for client companies requesting onsite services including trainings, critical incident stress management services and additional onsite services to ensure appropriate coordination and delivery.
- Provides supervisory consultations with HR/Managers/Occupational Health to assess for workplace issues/trends and provide suggestions and assist with development (aftercare monitoring for up to one year for mandatory, substance abuse and high-risk cases.
- Accepts calls for all EAP self-referrals and supervisory referrals; educate clients on and connect to various services available and applicable through EAP/Wellness services.
- Conducts client intake and assess for various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence suicide and homicide. Assist callers in crisis situations and identify immediate solutions for trauma.
- Ensures the accurate and complete documentation of client information in company database (Dynamics)
- Collaborates with local EAP counselors and treatment centers to devise and monitor treatment plan for each client.
- Assists client companies in identifying specific workplace issues and EAP resources available to assist resolving identified issues.
- Provides individual counseling sessions and additional onsite services, including trainings, CISM, orientations and health fairs as needed.
- Participation in on-call/pager rotation.
- Makes recommendations for department, database, or system efficiencies and improvements.
- Maintains expert knowledge of the Performance/Management Consultation field.
- Collaborates on quality initiatives across all clinical departments.
- Provides structured, face-to-face supervision for all Management Consultants as needed.
- Provides constructive feedback and sets improvement milestones as required.
- Collaborates with internal teams to develop best practices for event offerings and delivery.
- Acts as clinical liaison for Program Management for utilization reviews, customer-facing meetings, and customer implementations.
- Aids with sales opportunities by highlighting clinical trends and successes.
- Attends sales meetings as the clinical representative when needed.
- Ability to flex schedule to support operating hours.
- Assists Director and Manager with call center operations and coverage.
- Other duties as assigned.
- Master’s degree in Social Work, Psychology, Counseling, or related field is required
- Three to seven (3-7) years’ experience in EAP, Crisis Response Services and/or case management experience preferred.
- Licensed Mental Health Clinician in the state the reside is required; at the highest level within the state is preferred.
- Three to seven (3-7) years of management or supervisory experience.
- Certified Employee Assistance Professional (CEAP) preferred
- HR Certified (SHRM or HRCI) preferred
- Knowledge and experience of corporate health and wellness.
- Knowledge and experience working within applicable legislation, standards, policies and procedures within the Wellness, EAP, and behavioral health care field.
- Proficient in Microsoft Office Suite, especially Word and Outlook.
