United States onlyResponsibilities
Manage, coach, train, recognize and evaluate associates to foster a productive team environment
Build strong working relationships that balance the needs of our clients, associates and Netsmart
Address and effectively communicate client issues; escalate as appropriate
Assist with forecasting appropriate staffing based on incoming work logs
Understand and manage to relevant performance indicators including days in A/R, cash/net revenue, A/R aging, denials management, credit balances
Propose, execute and complete effective KPI improvement plans
Complete regular and ad hoc reporting as required
Ensure team meets productivity and quality standards and maintains healthy client relationships
Qualifications
Required
High school diploma or GED
At least 2 years of customer service work experience.
At least 2 years of medical billing, cash posting, and charge entry experience.
Proficient in Microsoft Office Suite including Excel, Outlook, and Word
Demonstrate in-depth knowledge of the behavioral or post-acute healthcare industry.
Knowledge of medical billing compliance regulations and requirements
Understanding of major insurance payers and reimbursement methodologies
Preferred
Experience handling customer escalations and resolving complex issues in a call center environment
Medical coding certification such as a Certified Professional Coder (CPC)
Experience with revenue cycle KPIs and analytics
People management experience including staffing decisions, coaching and developing associates and providing career development planning and opportunities
Expectations
Comfortable with remote work arrangements and virtual collaboration tools
Physical demands include extended periods of sitting, computer use, and telephone communication
Skills for Success
Develops Talent: Developing people to meet both their career goals and the organization's goals
Directs Work: Providing direction, delegation and removing obstacles to get work done
Builds effective teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
Communicates effectively: Developing and delivering multi-modal communications that convey a clear understanding of the unique needs of different audiences
Action oriented: Taking on new opportunities and touch challenges with a sense of urgency, high energy and enthusiasm
Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.
Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.
If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.
All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.
