ReviveRE

Customer Success Manager

Revive Health is a virtual healthcare provider dedicated to simplifying access to primary, urgent care, and mental health services for self-insured employers.

Revive

Employee count: 51-200

Salary: 60k-80k USD

United States only
Description

About Us:

ReviveHealth is a U.S. based, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re a part of a high-performance team that has reinvented the health care experience and is driving the adoption of next generation virtual care. Our mission is to provide individuals with personalized direct access to comprehensive care, including urgent and primary care, pharmacy, mental health and more. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.

This is a remote position

Key duties include:

The Customer Success Manager is responsible for managing a portfolio of customer programs to ensure successful execution of program and service deliverables. Provide incremental revenue and increase profitability for a portfolio of Revive contracts. Implement, promote and manage programs. Develop relationships with key contacts, provide consultation and program troubleshooting. Assist client companies by identifying their unique health risks and assist in the development of system wide action plans. Recommend and implement new workplace services. Ensure client satisfaction and retention of contracts. Provide ongoing support to client companies in an effort to make positive lifestyle changes in their workforce. Provide onsite services as needed. Provide direction and oversight for accounts assigned.

Duties

  • Manages assigned book of business
  • Manage and negotiate renewals (provide renewal quote to customer-renewal analysis completed by underwriter)
  • Revenue growth for all assigned accounts through upsell/cross-sell and/or renewal increases
  • Serves as subject matter expert and consults with customers (internal and external) as needed on topics such as; crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, OD projects for all segments
  • Available for organizational consults
  • Oversees implementation process to ensure that it is set up in accordance with contract and program strategy
  • Conducts orientations as requested
  • Evaluates program results and delivers quarterly reports to customers
  • Sends referrals for any new sales (new logos) to Sales Directors
  • Proactive outreach and relationship building with POCs
  • Assists with follow ups on any customer complaints
  • Educates customer/broker on scope of service
  • Responsible for account retention
  • Enters consults/contacts in CRM
  • Identifies red flags for accounts at risk
  • Direct all contract saves for all assigned accounts
  • Regular, monthly account reviews with VP, COO, and AMs to identify threats and opportunities
  • Consults on strategies and solutions with customers
  • Participates in annual meetings and/or other organizational events (health fairs) as appropriate to help build relationships with economic buyers in order to retain and sell more services
  • Polishes and delivers proposals and sales presentations to assigned customers
Requirements
  • Bachelor’s degree in related field and at least 2 years' professional experience working in customer service field; EAP industry expert, consultative skills, account management experience.
  • Required certifications
  • 5-7 years’ experience in account/program management
Salary Description$60,000-$80,000

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Salary

Salary: 60k-80k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Revive

Learn more about Revive and their company culture.

View company profile

Revive Health is at the forefront of revolutionizing the healthcare landscape, dedicated to creating a comprehensive, integrated ecosystem that supports health and self-care seamlessly. With the advent of telemedicine, Revive Health has positioned itself as a leader in providing virtual health services that encompass primary care, urgent care, mental health counseling, and a range of pharmacy benefits. Founded on the belief that healthcare should be accessible and straightforward, Revive aims to eliminate the complexities that often deter individuals from seeking care. By offering a virtual care clinic that operates outside traditional medical plans, the company delivers a user-friendly experience that prioritizes patient engagement and satisfaction.

Incorporating a whole-person care model, Revive Health addresses not just physical health, but also mental wellness and preventive care. This holistic perspective is essential in today’s healthcare environment, which increasingly recognizes the impact of emotional and psychological factors on physical health outcomes. With innovative technology as its backbone, Revive is dedicated to utilizing digital platforms to bridge gaps in healthcare access—transforming the patient experience from cumbersome and time-consuming to efficient and effective.

Claim this profileRevive logoRE

Revive

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

5 remote jobs at Revive

Explore the variety of open remote roles at Revive, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Revive

Remote companies like Revive

Find your next opportunity by exploring profiles of companies that are similar to Revive. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 50,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Revive hiring Customer Success Manager • Remote (Work from Home) | Himalayas