Global Technology Solutions (GTS) at ResMed is seeking a Senior Technical Business Analyst to join their team, supporting Global Revenue and Customer Support Solutions. The ideal candidate will have 8+ years of experience as a Technical Business Analyst, with experience in solutioning and supporting customer service, and strong business acumen with a customer-first mindset.
Requirements
- 8+ years of experience as a Technical Business Analyst
- Experience in solutioning and supporting customer service
- Strong business acumen with customer first mindset
- Strong analytical and problem-solving skills, with a keen attention to detail
- Excellent communication skills
- 5+ years of experience with CRM system – preferably Service Cloud
- 3+ years of contact center experience
Benefits
- Bonus plan
- Working from home flexibility
- Referral bonus
- Preferred shareholding programme
- Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance...)
