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ResMedRE

Senior Technical Business Analyst (CRM / Salesforce)

ResMed Inc. is a global leader in cloud-connected medical devices and digital health solutions designed to improve care for patients with sleep apnea and chronic obstructive pulmonary disease (COPD).

ResMed

Employee count: 1001-5000

Malaysia only

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Global Technology Solutions (GTS) at ResMed is seeking a Senior Technical Business Analyst to join their team, supporting Global Revenue and Customer Support Solutions. The ideal candidate will have 8+ years of experience as a Technical Business Analyst, with experience in solutioning and supporting customer service, and strong business acumen with a customer-first mindset.

Requirements

  • 8+ years of experience as a Technical Business Analyst
  • Experience in solutioning and supporting customer service
  • Strong business acumen with customer first mindset
  • Strong analytical and problem-solving skills, with a keen attention to detail
  • Excellent communication skills
  • 5+ years of experience with CRM system – preferably Service Cloud
  • 3+ years of contact center experience

Benefits

  • Bonus plan
  • Working from home flexibility
  • Referral bonus
  • Preferred shareholding programme
  • Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance...)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Malaysia +/- 0 hours

About ResMed

Learn more about ResMed and their company culture.

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ResMed is a pioneer in innovative solutions that are designed to improve the health of people living with sleep apnea, COPD, and other chronic diseases. Founded in 1989, the company has established itself as a leader in the healthcare technology industry. It focuses on developing cloud-connected medical devices that enhance care delivery and allow patients to live healthier, more engaged lives. Our products include a robust range of equipment such as CPAP devices, masks, and comprehensive digital health management solutions that empower patients and providers alike.

The company emphasizes its commitment to technological advancements that revolutionize the field of medical equipment. ResMed has been at the forefront of integrating artificial intelligence and machine learning into its products, offering users personalized insights and data analytics aimed at tracking health outcomes and improving compliance. By operating in over 140 countries and servicing millions of patients globally, ResMed strives to continuously support healthcare professionals and caregivers, promoting better health management outside traditional hospital settings. They stand out not just for their products, but for their vision to transform healthcare into a more patient-centric model, where technology and care are seamlessly integrated.

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ResMed

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ResMed hiring Senior Technical Business Analyst (CRM / Salesforce) • Remote (Work from Home) | Himalayas