Respiratory Technical Specialist

Job Summary

The Respiratory Technical Specialist (RTS) provides clinical and technical support for ResMed’s Astral ventilator platform and related respiratory care products. This role emphasizes expert guidance for healthcare providers, proactive customer service, and collaboration with cross-functional teams. The RT’s do not interact directly with patients but requires U.S. respiratory licensure for clinical support provided to clinicians.

Key Responsibilities

Clinical & Technical Support:

• Manage customer interactions via phone and email, providing clinical and technical guidance for Astral ventilators.

• Troubleshoot device performance issues and process RMAs for ventilator returns and repairs.

• Document all cases and complaints in compliance with FDA and company standards.

• Handle high risk ventilator escalations.

Process & Compliance Support:

• Maintain accuratedevicedocumentation and ensure compliance with regulatory requirements.

• Support device tracking and related administrative processes to ensure audit readiness.

• Assist in updating and maintaining Astral Support workflows and SOPs.

• Participate in ongoing product training and process improvement initiatives.

Cross-Functional Collaboration:

• Communicate effectively with sales, technical support, QA, and product management teams.

• Provide operational feedback to improve customer experience and product performance.

• Share product knowledge and best practices with internal teams.

Qualifications

• Minimum three years of Respiratory Care experience, including ventilated patient management.

• Associate’s degree in Respiratory Therapy.

• RRT and current RCP license or equivalent.

• Strong written, verbal, analytical, organizational, time managementand problem-solving skills.

• Prior customer service or technical support experience.

• Prior experience in ventilator management, ideally with Astral devices.

Preferred

• Bachelor’s degree in Nursing or Acute Respiratory Care.

• Knowledge of PHI/HIPAA regulations.

• Experience in the medical device industry, preferably with HME’s.

• Familiarity with Salesforce, Oracle, or similar CRM platforms.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position: $77,000.00 - $115,000.00 USD Annual.