Program Manager - Global Supply Chain Operations

Let’s talk about the team:

Reporting to the Senior Program Manager for Global Operations, the Program Manager holds these primary objectives:

• To effectively lead programs and projects that support the rapid growth and scalability of emerging channels, 3PL and new business operations.  
• To actively engage, inform, and influence stakeholders across the business on the Global Distribution Operations program portfolio.
• To deliver program strategies, ensuring alignment with organizational objectives and driving impactful results in value creation. 

Job environment: 

The role requires the ability to build highly effective, cross-functional working relationships with diverse partners in operations and commercial teams.   

Let’s talk about Responsibilities:

Accountabilities: 

• Oversee, execute, and deliver program strategy that pursues revenue and profit improvement opportunities across Operations, with an emphasis on new business, 3PL Partnerships and segmented solutions for emerging channels. 
• Work with business owners and stakeholders to define program scope and deliverables, assign responsibilities, identify appropriate resources for execution, and develop milestones to ensure timely completion of results. 
• Collaborate with Global Distribution Operations and Revenue teams to develop and align on measurable success metrics, track performance, and report regularly to internal and external stakeholders.
• Conduct program and project post-mortems, capture lessons learned, iterate and continuously improve program management practices and approaches for productivity and future planning. 
• Drive initiatives that improve the services we provide to our customers, both internally and externally.  
• Achieve meaningful customer loyalty while accessing improved Operations efficiency across the organization. 

• Build trust through collaboration, performance and productive relationships with internal and external stakeholders. 
• Be a key champion for change; oversee change management needs required by program, in conjunction with supporting communications, program materials, documentation and training. 
• Challenge and improve existing processes and quantify value opportunities through objective data analysis. 
• Conduct all business activities in compliance with ethics, legal and regulatory requirements. 

Position challenges: 

• Ability to navigate and deliver through a complex change environment and with culturally different teams 
• Achieve measurable improvement in value creation, building a more Commercial and Customer-centric capability​ across Operations 
• Facilitating and navigating through potential roadblocks and barriers, being creative and “thinking outside the box” for new solutions. 
• Balancing the need to deliver short term results with the need to create the conditions for sustainable long-term revenue growth 
• Promoting a culture of customer focus throughout US Operations 

Skills: 

• Leadership: Foster a collaborative environment that empowers others to give their best, take risks & unlock value. Lead with business and commercial acumen.  
• Communication: Excellent written and verbal communication, with effective interpersonal and presentation skills. 
• Results Orientation: Highly motivated to excel and succeed with an ability to keep programs on track and deliver on time and budget. Takes ownership for actions or decisions. 
• Problem Solving: Critical and analytical. Able to work with complexity and ambiguity to find creative solutions to problems.  
• Collaboration: Persuades and influences effectively across organizational boundaries. Flexible. 
• Innovation: Thinks creatively and adapts quickly to achieve impact. Promotes process improvements. 

• On-going Development: Passion for supporting the development of themselves and the business by thinking and acting strategically. 
• Cultural Diversity: Strong knowledge, understanding and sensitivity to differing cultural perspectives. 

Let’s talk about Qualifications and Experience

Required: 

• Bachelor’s degree in Business or related field 
• Minimum of 5 years relevant program management experience 
• 3+ years of managing complex projects and implementations 
• Must have demonstrated strong leadership and organizational development skills 

Preferred: 

• New business integration experience 
• eCommerce program experience 
• Project Management certification 
• 3PL program experience 

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is:

$109,000 - $165,000

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.