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ResMedRE

AR Team Lead, RCM

ResMed Inc. is a global leader in cloud-connected medical devices and digital health solutions designed to improve care for patients with sleep apnea and chronic obstructive pulmonary disease (COPD).

ResMed

Employee count: 1001-5000

Salary: 50k-62k USD

United States only

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The Revenue Cycle Management (RCM) Team Leadis responsible foroverseeing the daily operations of a Durable Medical Equipment (DME) revenue cycle team. This role ensures all work is completed accurately, efficiently, and within established service level agreements (SLAs). The Team Lead supervises and develops staff, drives performance and productivity, and serves as a key liaison between frontline teams,partnersand leadership. This position also plays a critical role inmaintainingcompliance with regulatory requirements and advancing process improvements across billing andcollectionsworkflows.

Let's Talk about Responsibilities:

Team Leadership & Performance Management

  • Supervise, coach, and mentor team members across billing, collections, and/or various day-to-day functions

  • Monitor individual and team performance against KPIs and SLAs; oversee performance management and development of team members assuring output levels are achieved with minimal errors

  • Foster a high-performance, accountability-driven team culture

  • Conduct regular one-on-ones, performance reviews, and training sessions

Operational Oversight

  • Ensuretimelyandaccurateprocessing of claims, payments, denials, and follow-ups

  • Manage daily workflow distribution and workload balancing

  • Identifyand resolve operational issuesimpactingproductivity or accuracy

  • Communicate performance trends, risks, and updates to leadership/stakeholders

Compliance & Policy Implementation

  • Ensure adherence to all applicable state and federal regulations, including HIPAA

  • Maintain strong knowledge of Medicare, Medicaid, and commercial payer requirements

  • Support the implementation and enforcement of company policies and procedures

Process Improvement & Systems Optimization

  • Identifyopportunities to improve workflows, reduce denials, and increase cash collections

  • Support system enhancements and optimization efforts

  • Collaborate cross-functionally to implement best practices and standardize processesparticipatein or lead process improvement initiatives

Reporting & Stakeholder Communication

  • Prepare and deliver regular reports on team performance, KPIs, and revenue cycle metrics

  • Provide insights and recommendations to leadership/stakeholdersbased on data analysis

  • Support client/customer reporting requirements and performance reviews

Project & Client Support

  • Serve as a project manager for statements of work (SOWs) and client implementationsas needed

  • Participate in customer progress reviews and operational meetings

  • Ensure deliverables and timelines are met for assigned projects

Let's talk about Qualifications and Experience:

  • 2+ years of experience in DME/HME revenue cyclemanagement

  • Strong knowledge of Medicare, Medicaid, and commercial insurance billing and documentation requirements

  • Experience with Brightree or similar DME billing systems

  • Demonstrated leadership or supervisory experience in billing, collections, or customer service teams

  • Solid understanding of healthcare regulations and compliance standards

  • Proficiencyin Microsoft Office (Excel, Word, Outlook) and database systems

  • Bachelor’s degree in healthcare administration, Business, or related field (or equivalent experience)

  • Proventrack recordof improving team performance and revenue cycle outcomes

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $50,000 - $62,000

For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!We commit to respond to every applicant.

About the job

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Posted on

Job type

Full Time

Experience level

Salary

Salary: 50k-62k USD

Education

Bachelor degree

Experience

2 years minimum

Experience accepted in place of education

Location requirements

Hiring timezones

United States +/- 0 hours

About ResMed

Learn more about ResMed and their company culture.

View company profile

ResMed is a pioneer in innovative solutions that are designed to improve the health of people living with sleep apnea, COPD, and other chronic diseases. Founded in 1989, the company has established itself as a leader in the healthcare technology industry. It focuses on developing cloud-connected medical devices that enhance care delivery and allow patients to live healthier, more engaged lives. Our products include a robust range of equipment such as CPAP devices, masks, and comprehensive digital health management solutions that empower patients and providers alike.

The company emphasizes its commitment to technological advancements that revolutionize the field of medical equipment. ResMed has been at the forefront of integrating artificial intelligence and machine learning into its products, offering users personalized insights and data analytics aimed at tracking health outcomes and improving compliance. By operating in over 140 countries and servicing millions of patients globally, ResMed strives to continuously support healthcare professionals and caregivers, promoting better health management outside traditional hospital settings. They stand out not just for their products, but for their vision to transform healthcare into a more patient-centric model, where technology and care are seamlessly integrated.

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