Senior Software Engineer (SRE), Reliability and Customer Experience

Senior Software Engineer, Reliability and Customer Experience

RentRedi – Remote

We are looking for a driven Senior Software Engineer with deep experience in Node.js, React, and Firebase RTDB who is obsessed with reliability and customer experience. In this role, your primary mission is to drive production bugs toward zero, relentlessly improve our stability, and ensure that every interaction landlords and tenants have with RentRedi just works.

You will be a key contributor in delighting our customers. Put a smile on their face so that they want to tell their friends about what RentRedi has done for their tenants and properties.

Why RentRedi?

Most independent landlords and renters need tools for the way they actually interact with each other. Many of them are left managing important decisions with systems that feel disconnected, confusing, or simply not built for them. RentRedi is designed to close that gap—bringing clarity and confidence to everyday renting. By strengthening the reliability of our platform, you'll help create an experience that feels intuitive, smart, and gratifying at every interaction.

We support thousands of landlords and millions of tenants as a VC-backed company that is a leader in the property management space. We are on a mission to be the best solution for property managers, owners and investors to exceed their goals.

You are a great candidate if you

• Have a strong foundation in Node.js + React + Firebase and care deeply about how your code behaves in production, not just in local dev.

• Take zero tolerance for recurring bugs and broken experiences—a workaround is not acceptable to you.

• Love doing root cause analysis, eliminating classes of issues, and raising the quality bar permanently.

• Think in terms of observability (Datadog, Sentry, logs, metrics, traces) and want to see what the system is doing at all times.

• Believe that reliability is a core feature.

• Want to work at a company making a real impact on the lives of people across the country, with the potential reach of 100 million.
• Enjoy helping others grow by modeling calm, disciplined incident response and high-quality engineering habits.

Responsibilities

• Drive bugs to zero: Own and aggressively reduce our production bug backlog, prioritizing issues that impact customer experience and trust.
• Root cause first, not band-aids: Lead investigations into complex defects, identify systemic causes, and implement durable fixes that prevent recurrence.
• Raise test coverage and quality gates: Expand automated test coverage (unit, integration, end-to-end) for critical paths across Node.js, React, and Firebase; implement safeguards so issues are caught before release.
• Own observability for the core product:

• Improve and maintain monitoring with Datadog, Sentry, and GCP Cloud Logs / Error Reporting.

• Design dashboards, alerts, and runbooks so that production behavior is visible, actionable, and predictable.

• Make updates with minimal review without introducing additional bugs: Move quickly but safely in an evolving codebase by leaning on tests, logs, and clear rollback paths.
• Make contributions that are easy for others to build on and extend: Write clean, well-structured, well-documented code that accelerates the entire team.
• Plan and deliver reliability-focused enhancements: Prioritize work that strengthens performance, resiliency, and error handling over net-new features in the first phase of this role.
• Instrument key integrations with reliability in mind: Own and stabilize integrations with partners such as Stripe, TransUnion and Zillow.

Major Qualifications

• 10+ years (preferred) experience in software development with JavaScript, with significant time as a senior-level contributor in a fast-paced startup environment.

• 8+ years of experience in Node.js and React, particularly within serverless environments like Cloud Functions or AWS Lambda.

• 5+ years experience working with data architecture and design in NoSQL environments, particularly Firebase Realtime Database.

• Demonstrated ability to deliver with quality and speed, especially when developing features and resolving bugs in production systems.

• Hands-on experience with Datadog, Sentry, and GCP Cloud Logging / Error Reporting or similar observability stacks.

• 5+ years writing clean code with clear, instructional comments and providing high-quality code reviews that minimize bugs and reduce rework.

• Ability to make updates to a large codebase with minimal review, guided by strong testing and observability, without introducing additional bugs.

• Driven toward excellence; proactively learns new tools and techniques that improve team efficiency, reliability, and effectiveness.

Preferred Qualifications

• Comfort collaborating with customer support, product, and design to deeply understand customer pain and prioritize reliability work.

• Experience in PropTech, FinTech, and/or payment processing, where reliability and correctness directly impact customer trust and money flows.

• Prior exposure to SRE/DevOps practices (SLOs, incident response, post-mortems, error budgets, etc.).

Benefits

• Equity (RSA)

• 401(k) matching

• Commuter benefits

• Health

• Vision

• Dental

When Applying, please include

• What interests you most in a role focused on reliability and customer experience.

• Why you would be the best fit to drive bugs toward zero at RentRedi.

• Why you love what you do as an engineer.