Technical Product Manager - DevOps Internal Systems and Tools

We’re looking for a Technical Product Manager to join our technology team and take ownership of the systems, tools, and workflows that power our internal operations. This role sits at the intersection of IT, DevOps, and service operations—focused on delivering tools and practices that help our teams work smarter, stay compliant, and provide great service to members and providers.

In a healthcare environment where reliability, security, and compliance matter—but technical fluency varies across teams—you’ll act as a translator, advocate, and organizer. Your job is to bring product thinking to our internal platforms and processes, enabling better decision-making, smoother operations, and stronger alignment across departments.

What You’ll Do

• Internal Product Ownership: Define and evolve roadmaps for internal systems like identity management, deployment tooling, monitoring dashboards, ticketing platforms, and knowledge bases.

• Stakeholder Enablement: Work closely with non-technical teams (claims, member services, provider relations, etc.) to understand pain points and translate them into technical requirements.

• Compliance Awareness: Help operational teams stay ahead of compliance, security, and other regulatory needs—without overwhelming them. Design workflows and tools that support compliance by default.

• Process Optimization: Improve how teams request, access and use IT services, platforms and tooling. Optimizing the incident response processes. Bring a product mindset to process design and documentation.

• Collaboration Across Functions: Partner with IT, DevOps to ensure technical initiatives align with business goals and day-to-day workflows.

• Prioritization & Communication: Act as a hub for feedback, issue triage, and prioritization. Communicate tradeoffs and timelines clearly to a wide range of stakeholders.

Requirements

• Experience as a product manager or program manager, ideally working on internal tools, infrastructure, or service operations.

• Strong empathy for non-technical users. You know how to listen, translate, and advocate on their behalf.

• Comfort working in regulated environments (e.g., healthcare, insurance, finance) and collaborating with compliance and security stakeholders.

• Strong technical skills and familiarity with internal tools, development platforms and IT support. You don’t have to be an engineer, but you should have a solid understanding of the domain.

• Able to manage complexity, build trust, and make progress even when priorities shift or stakeholders need extra guidance.

Why This Role Matters

Our healthcare teams do amazing work, but they’re often slowed down by outdated systems, unclear processes, or compliance uncertainty. You’ll help remove those blockers—creating a better experience for employees and ultimately for our members and providers.

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment
  Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits
  We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.