Customer Success Specialist, Brands & Retailers

About Regenified

Regenified was founded in 2022 by the pioneers of regenerative agriculture. Our founders are known and recognized as the leading figures and guardians for regenerative agriculture and its journey to mainstream agriculture. Many great stories have been told including one showcased in the 2020 film Kiss the Ground. Regenified’s purpose is to protect the narrative around regenerative agriculture from greenwashing, while providing recognition and reward to the farmers and ranchers who successfully implement ecosystem-saving practices as part of their operations. To learn more about regenerative agriculture, please review these case studies.

Our mission is to advance the adoption of regenerative agriculture by offering the most reliable standards and verification services. To date, our standards have been approved by the largest grocery chains in the world and we have been actively verifying large acres of farmland producing grains, beef, poultry, eggs and fresh produce.

The Role

In this role, you will champion the end-to-end customer journey for our brands and retailers, managing each engagement as a high-impact, multi-stakeholder program. You will serve as a trusted partner, instilling clarity and confidence throughout the verification process, market activation, and ongoing program delivery. Your leadership will ensure flawless execution of producer verification coordination, market-facing seal usage, and delivery-level financial visibility, all while maintaining the high-quality CRM data required for reliable forecasting. Furthermore, you will act as the internal subject matter expert for market activation, safeguarding the Regenified narrative by ensuring our standards, claims, and seals are applied with precision and consistency in every consumer-facing context.

What You’ll Do

• Act as the main point of contact for a portfolio of brands & retailers (non-strategic accounts) from kickoff through verification and renewal

• Own planning and execution of brand- and retailer-led verification programs end-to-end

• Coordinate producer verification journeys supporting contracted brand and retailer programs

• Manage timelines, milestones, and dependencies; partner with Verification Operations and Standards to ensure consistent execution

• Identify, track, and escalate delivery risks and scope changes

• Own consumer-facing market activation including seal usage, claims guidance, and standards education for brands and retailers

• Interpret and apply standards in market-facing contexts

• Serve as the internal SME for consumer-facing market activation and claims

• Manage activation-related risks (internal and external)

• Navigate escalations and sensitive conversations; build long-term trust, retention, and advocacy

• Maintain delivery-level financial visibility for programs; monitor budgets, margins, scope, and cost drivers

• Maintain accurate forecasts in CRM, ensuring contract signed, renewal, and expansion projections are current, reliable, and aligned with actual pipeline status

• Own royalty invoicing for all Regenified customers; coordinate accurate and timely invoicing

• Ensure program status, milestones, and risks are accurately tracked and reported

• Maintain high-quality CRM data to support reporting and forecasting

• Align Commercial and Verification Ops Leadership around customer programs

What You’ll Bring

• Deep Passion for the Mission: A profound belief in the power of regenerative agriculture and a genuine desire to support the farmers leading the movement.

• Ability to manage complex, multi-stakeholder programs with strong judgment in sequencing work, managing milestones, and keeping programs on track across teams

• Ability to deliver programs predictably against commitments while identifying, managing, and escalating delivery risks, dependencies, and scope changes

• Ability to build credibility and trust with brand, retail, and foodservice leaders through clear, direct, and transparent communication

• Ability to navigate competing priorities, pressures, and escalations without eroding trust, influencing outcomes without formal authority

• Ability to work within ambiguity and create clarity through simple, practical solutions and well-documented processes

• Ability to use data to assess program and customer health, risk, and progress with strong discipline in maintaining accurate CRM data

• Strong understanding of delivery economics including budgets, margins, and trade-offs with the ability to maintain financial accountability for programs

• Deep knowledge of CPG, retail, and foodservice industries including sourcing/procurement, consumer-facing claims, seals, and certification models

• Strong awareness of brand risk, regulatory exposure, and consumer trust implications

• Ability to operate effectively within complex customer environments (brands, retailers, producers, internal teams) with good judgment in engaging the right stakeholders at the right time

Why You’ll Love it Here

• Make a Difference: Your work will directly contribute to healing our landscapes and building a more resilient and equitable agricultural system.

• Passionate Team: Work with a best, mission-driven team with a shared, unwavering purpose and drive.

• High-Impact Ownership: This is not a cog-in-a-wheel job. You will have a high degree of ownership and real scope for innovation.

• Competitive Compensation & Benefits: We offer competitive pay with a base salary $110,000 - $120,000 based on relevant experience and skills , unlimited PTO, and 100% premium coverage for medical/dental/vision (with partial coverage for dependents).

• Career Growth: We invest in your professional development to help you grow with the company.

Regenified celebrates diversity and is committed to creating an inclusive environment for all employees. If you need any disability-related adaptation during the recruitment process, just let us know!