United States onlyThe Shared Service Manager will lead the implementation partner relationships and oversee all aspects of development, support, integration, and management of Oracle Utilities CC&B and MDM within the Shared Services portfolio. This role requires strong leadership abilities and a deep understanding of Oracle CC&B, MDM, and C2M solutions.
Requirements
- Strong knowledge of Oracle Utilities Customer Care and Billing (CC&B)
- 6+ years overall relevant experience, including five years in consulting or services
- In-depth knowledge of meter-to-cash flow and billing
- CC&B lead architect experience in at least three utilities implementations
- Successful full lifecycle implementation experience
- A bachelor’s degree or its equivalent in computer science, computer engineering, information technology, or a closely related technical field
- Ability to travel up to 30% of the time
- Ability to drive the client to a recommended solution and own the delivery of the solution
- Proven ability to build, manage, and foster a team-oriented environment
- Ability to effectively coordinate and communicate with on-site and off-shore resources
- Ability to be flexible and re-prioritize tasks in a fast-paced environment
- Ability to define, document, and review project requirements
- Ability to facilitate workshops
- Excellent leadership and management skills
- Strong sense of task ownership and self-motivation
- Solid interpersonal skills, good work ethic, self-starter
- Exceptional written and spoken communication skills
- Problem solver, ability to troubleshoot and break down complex issues into an actionable progression of tasks
Benefits
- Flexible working hours
Canada only
IN and US only
Philippines only
