rater8

In 2015, rater8 was born from a frustrating customer service experience. Founder and CEO Evan Steele and his wife encountered a disappointing situation at a hotel, but found no quick or easy way to provide feedback to the individual involved. This sparked an idea: what if there was a streamlined way to capture and channel customer experiences? The platform initially focused on rating healthcare professionals, including doctors and front desk staff, before evolving into a comprehensive patient experience management solution.

Today, rater8 stands as the healthcare industry’s leading reputation management platform, serving medical practices across more than 80 specialties. The company automates the collection of both external feedback through online reviews and internal feedback via patient satisfaction surveys. With real-time integrations with all major electronic health record systems, rater8 sends automated survey requests immediately after patient appointments, achieving an impressive 29% response rate. The company’s proprietary pollin8 algorithm strategically directs patients to leave reviews on the platforms where practices need them most, ensuring a balanced online presence across Google, Healthgrades, Vitals, and WebMD. As a fully remote company since its inception, rater8 has achieved remarkable growth with 60% revenue increases year over year and recently closed Series A funding with Elsewhere Partners to accelerate expansion.