Account Manager India

We are looking for an experienced Account Manager in India to join our international B2B brand RateHawk, develop our business and make the travel world better together!

Job Responsibilities

• Client Relationship Management: Build strong, long-lasting relationships with assigned accounts through regular communication, proactive engagement, and attentive support.
• Account Expansion: Identify opportunities for upselling, cross-selling, and expanding services to meet client needs and maximize revenue generation.
• Client Advocacy: Serve as a trusted advisor to clients, advocating for their needs within the organization and ensuring their voices are heard in product development and service enhancements.
• Issue Resolution: Act as the primary escalation point for client concerns, working closely with internal teams to address issues promptly and effectively, ensuring a seamless client experience.
• Strategic Planning: Collaborate with clients to develop and implement strategic plans aligned with their business objectives, leveraging Ratehawk's products and services to drive mutual success.
• Performance Analysis: Monitor and analyze client performance metrics, identifying areas for improvement and proactively offering recommendations to optimize outcomes.
• Market Insights: Stay abreast of industry trends, market developments, and competitor activities, providing valuable insights to clients and internal stakeholders to inform decision-making.

Requirements

• Proven experience in account management or customer success, preferably in the travel or hospitality industry.
• Strong interpersonal skills, with the ability to build rapport and trust with clients at all levels.
• Excellent communication and presentation abilities, both verbal and written.
• Strategic mindset with the ability to identify opportunities and drive initiatives to achieve desired outcomes.
• Analytical mindset with proficiency in data analysis and interpretation.
• Self-motivated and results-oriented, with a passion for delivering exceptional client experiences.
• Fluency in Hindi & English, other languages as a plus.
• Readiness for business trips.

Benefits

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.