United States onlyWe're looking for a Senior Customer Success Manager to join our Go-to-market team. Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion.
Requirements
- Customer Success experience: You’ve managed a book of business and know how to run QBRs, onboardings, and renewals.
- Technical background: You’ve held a technical role in the past, or regularly worked in a customer-facing role with technical / IT stakeholders; you can handle technical conversations and know when/how to escalate.
- Commercial acumen: You have experience driving upsells and cross-sells, contributing to revenue growth.
- Excellent interpersonal strengths: You communicate clearly, operate in a structured manner, and you build lasting customer relationships.
- Cross-functional partnerships: Proven ability to collaborate cross-functionally with internal and external stakeholders
- Enterprise experience: You’ve worked with large customers in a SaaS/technology context.
Benefits
- Flexible hours and a dedicated remote budget
- A stipend for professional development & 6 paid education days to help you grow within your role
- Unlimited PTO + paid sick leave + paid public holidays
- A MacBook, and other tech to help you do your job
- Regular remote team events, as well as an annual company-wide offsite
- Health benefits
- 401(k) contribution with up to 4% match
- Equity options
DE, RS + 1 more